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Customer Activation Manager | Commercial

Ramp· Sales
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Hybrid (New York, NY (HQ)), Hybrid (San Francisco, CA)$107.9k - $148.4kFull-timePosted 11mo ago

About the role

Customer Activation Manager at Ramp focused on implementing Ramp’s products for newly closed customers, driving onboarding speed and value, and helping shape Ramp’s Implementation organization and customer strategy.

Responsibilities

  • Ensure fast, thorough, and complete onboarding of new Ramp customers by partnering with Commercial Account Managers to educate new customers on Ramp’s functionality and best practices
  • Work with new customers to deeply understand their current workflow, pain points, and obstacles to full rollout
  • Drive revenue for Ramp by ensuring there are no unnecessary delays in the implementation process and continuing to sell the customer on why implementing Ramp is a high-value initiative
  • Become an expert in the full range of integration and configuration options for Ramp’s suite of products
  • Partner closely with the product team to ensure customer feedback is reviewed and prioritized
  • Balance and own multiple priorities and tasks supporting implementation, follow-up, and proactive outreach
  • Participate in hiring decisions, including interviewing, selection, and onboarding of new team members
  • Develop and maintain policies, procedures, and best practices for implementation processes and customer onboarding workflows.

Qualifications

  • Minimum 3 years of experience in customer success, account management, or product operations in a B2B organization
  • Exceptional project management and time management skills
  • Excellent verbal and written communication skills
  • Desire to learn the product inside out and understand why Ramp was built the way it was, and know how to communicate this effectively
  • Proven track record of exceeding quota and/or outperforming key target metrics
  • Ability to anticipate customers’ needs and position product solutions accordingly
  • High adaptability and ability to thrive in a fast-paced environment

Skills

Required:Customer onboardingProject managementCommunicationProduct knowledge

Benefits

  • Flexible PTO
  • Centralized home-office equipment ordering
  • Health and wellness stipend
  • Budget for intra-office travel
  • Weekly coffee stipend
  • 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
  • One Medical annual membership
  • 401(k), including employer match
  • Fertility HRA (up to $10,000 per year)
  • Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
  • Pet insurance
  • In-office perks: lunch, snacks, drinks, and more
  • Relocation expense coverage to NYC or SF (if needed)
  • Group medical, dental, and vision coverage (Canada)
  • Life, AD&D, and disability coverage (Canada)
  • Fertility drug coverage (Canada)
  • Group Retirement Plan with employer match (Canada)
  • Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay (Canada)
  • Employee Assistance Program and virtual care through Lumino Health (Canada)
  • Private medical insurance through Freedom Elite
  • Virtual GP and at-home care via eMed x Livi
  • Workplace pension through Penfold, with salary sacrifice option (UK)
  • Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay (UK)
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Ramp

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