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Customer Activation Manager | Enterprise

Ramp· Sales
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Hybrid (New York, NY (HQ)), Hybrid (San Francisco, CA)$163k - $262kFull-timePosted 11mo ago

About the role

Ramp Enterprise CSM role focused on transforming how large organizations run their finances, embedding AI-driven workflows, and delivering measurable business outcomes beyond onboarding.

Responsibilities

  • Lead enterprise customers through the full transformation journey — from implementation through agentic workflow adoption — with clear accountability for time-to-value and measurable business outcomes
  • Build and own the change management strategy for each account: map stakeholders, diagnose resistance, build internal coalitions, and drive adoption past the finish line
  • Quantify and communicate Ramp's impact in the language CFOs and Controllers care about — close cycle improvement, spend visibility, variance reduction, and ROI — not just product usage metrics
  • Run executive-level stakeholder management across multiple layers of a customer org, including C-suite relationships you own independently
  • Use AI tools daily to prepare for customer calls, build materials, synthesize data, identify account risk, and operate at a pace traditional methods can't match
  • Help customers understand and adopt Ramp's agentic finance capabilities — positioning new workflows not as features, but as fundamental changes to how their finance team operates
  • Partner with Account Executives and Technical Consulting to deliver seamless implementations and expand Ramp's footprint within accounts
  • Bring customer insight back to Product — surfacing patterns, gaps, and opportunities from your accounts to shape how Ramp evolves

Qualifications

  • Enterprise change management — You've driven workflow adoption inside complex organizations, with measurable results
  • ERP system fluency — Experience with NetSuite, SAP S/4HANA, Workday, Sage Intacct, or similar
  • AI fluency as a daily habit — habitual use of AI tools for prep, synthesis, and automation
  • Financial impact communication — Ability to articulate ROI and P&L outcomes to executives
  • Technical acumen — Comfortable with product/engineering discussions on integrations, APIs, and workflow architecture
  • 7+ years in enterprise customer success or implementations

Skills

Required:Enterprise change managementERP systems fluencyAI tools usageExecutive stakeholder management

Benefits

  • Flexible PTO
  • Centralized home-office equipment ordering
  • Health and wellness stipend
  • Budget for intra-office travel
  • Weekly coffee stipend
  • 100% medical, dental & vision insurance (US)
  • One Medical annual membership
  • 401(k) with employer match
  • Fertility HRA (US)
  • Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
  • Relocation expense coverage to NYC or SF (if needed)
  • Canada/UK benefits as described in job listing
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Ramp

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