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Customer Activation Manager | Mid-Market

Ramp· Sales
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Hybrid (New York, NY (HQ)), Hybrid (San Francisco, CA)$128k - $176kFull-timePosted 11mo ago

About the role

Ramp's Mid-Market Customer Activation Manager role focuses on transforming how mid-market companies run their finances, owning a book of ~45 customers, and driving end-to-end workflow transformation beyond onboarding.

Responsibilities

  • Lead mid-market customers through the full transformation journey — from implementation through agentic workflow adoption — with clear accountability for time-to-value and measurable business outcomes
  • Build and own the change management strategy for each account: map stakeholders, diagnose resistance, build internal coalitions, and drive adoption past the finish line
  • Quantify and communicate Ramp's impact in financial terms — close cycle improvement, spend visibility, variance reduction, and ROI — not just product usage metric
  • Run stakeholder management across multiple layers of a customer org, including finance leadership relationships you own independently
  • Use AI tools daily to prepare for customer calls, build materials, synthesize data, identify account risk, and operate at a pace traditional methods can't match
  • Help customers understand and adopt Ramp's agentic finance capabilities — positioning new workflows not as features, but as fundamental changes to how their finance team operates
  • Partner with Account Executives and Technical Consulting to deliver seamless implementations and expand Ramp's footprint within accounts
  • Bring customer insight back to Product — surfacing patterns, gaps, and opportunities from your accounts to shape how Ramp evolves

Qualifications

  • 5+ years of customer-facing experience in customer success, consulting, or implementations with a proven, consistent track record of driving customer outcomes and exceeding goals
  • Demonstrated ability to drive workflow adoption inside organizations, navigate real resistance from real stakeholders, and produce measurable results; finance or fintech context is a plus but not required
  • AI fluency as a daily habit — you already use AI tools habitually to prep for calls, synthesize information, build customer-facing materials, and automate repetitive tasks; this is how you work, not something you're exploring
  • Ability to communicate Ramp's impact in financial terms — walking a controller through the business case for a workflow change, connecting implementation milestones to P&L outcomes, and running executive updates that land with finance leaders
  • Technical acumen to hold your own in conversations with Product and Engineering on integrations, APIs, and workflow architecture; credibility in technical conversations earns you a seat at the table with the full customer stakeholder group
  • Prior demonstrated success in fast-paced, results-oriented GTM environments, ideally at SaaS or FinTech companies
  • Strong collaboration and influencing skills across Sales, Product, Operations, and other GTM teams

Skills

Required:Change managementStakeholder managementFinancial impact articulationAI tools proficiency

Benefits

  • Flexible PTO
  • Centralized home-office equipment ordering
  • Health and wellness stipend
  • Budget for intra-office travel
  • Weekly coffee stipend
  • 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents (US)
  • One Medical annual membership (US)
  • 401(k) with employer match (US)
  • Fertility HRA (US)
  • Parental leave: up to 16 weeks or 8 weeks (US)
  • Relocation expense coverage to NYC or SF (US)
  • Group medical, dental, and vision coverage (Canada)
  • Life, AD&D, and disability coverage (Canada)
  • Fertility drug coverage (Canada)
  • Group Retirement Plan with employer match (Canada)
  • Employee Assistance Program (Canada)
  • Private medical insurance (UK)
  • Virtual GP and at-home care (UK)
  • Workplace pension with salary sacrifice (UK)
  • Parental leave: up to 16 weeks or 8 weeks (UK)
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Ramp

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