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Customer Strategy

Valerie Health· Customer
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San Francisco, California, United States$120k - $180kFull-timePosted 11mo ago

About the role

Valerie Health is seeking a Customer Strategy professional to drive growth with some of the company’s largest provider customers. The role combines implementation, account growth, data-driven problem solving, and cross-functional collaboration to maximize customer value and ensure scalable success.

Responsibilities

  • Partner Deeply: Serve as the lead for a set of provider customers, being the primary point of contact in the customer relationship and developing a deep understanding of their business goals and operational workflows.
  • Identify New Product and Growth Opportunities: Dive into what matters most to our customers and identify, define and drive product opportunities to improve and deliver maximum value.
  • Own a Customer End-to-End: Engage during the sales process, implement new customers, monitor happiness, review progress and data outcomes, and strategically identify opportunities for expansion and upsell to help us do more for our customers.
  • Create Data-Driven Solutions: Identify, respond to and recommend solutions to any customer issues by digging into data and collaborating with internal teams (e.g. Ops, Engineering) to ensure continued improvement and success.
  • Build the Playbook: Contribute to the development of best practices and playbooks for the Customer Strategy team, defining how we support and grow our customers quarter over quarter.

Qualifications

  • 3+ years of experience in high-growth environments or ambiguity-heavy roles (e.g. startups, consulting, VC/PE/IB)
  • Track record of expansively owning and driving key business outcomes on high-performing teams
  • Strong tech toolkit: advanced SQL and spreadsheet skills (data cleaning, analysis, and modeling) or code fluency

Skills

Required:SQLData analysisCommunication

Benefits

  • Competitive salary, equity and benefits including medical, dental, vision, 401(k) and PTO
  • Be the opportunity engine and growth driver in an AI-native, high-growth startup
  • SF office: Daily catered lunch and dinner reimbursement
Last updated Aug 20, 2026. Interested? Apply on the company site.

About Valerie Health

Growth, automated

Valerie Health sits at the intersection of healthcare and AI, helping independent provider groups modernize patient experiences.

healthcareAIpatient experiencehealthtech
Company profileWebsite

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