← All roles

Director of Agent Operations

Valerie Health· Operations & Deployment
Apply on company site
San Francisco, California, United StatesFull-timePosted 4w ago

About the role

Director of Agent Operations at Valerie Health responsible for building and leading the team that deploys AI agents to handle complex healthcare workflows, spanning discovery through launch, and expanding production capabilities to increase customer value and scale.

Responsibilities

  • Build and lead the team. Hire exceptional talent, coach people through complex work, and build the structure and standards to support a growing function.
  • Translate customer needs into reliable AI agents. Lead workflow discovery, define agent behavior, and align customers on scope, timelines, and tradeoffs.
  • Own agent delivery. Guide the team through workflow design, code development, testing, and troubleshooting. Set a high bar for reliability and determine where Engineering support is needed.
  • Expand automation after launch. Use performance data to identify where agents fall short, prioritize improvements, and reduce manual work while protecting quality and customer trust.
  • Drive cross-functional execution. Align Engineering, Product, Customer Strategy, and Operations on priorities, resolve dependencies, and move quickly from decisions to results.
  • Make implementation and automation repeatable. Turn lessons from launches and ongoing optimization into reusable workflows, tests, tools, and practices that help the team deliver faster and improve agents consistently.

Qualifications

  • 6-10+ years across consulting, strategy & operations, solutions engineering, technical implementation, analytics, finance, product, or related roles, including experience leading teams and hands-on experience at a high-growth startup.
  • Team leadership. Experience leading teams through complex work and scaling a strong team.
  • Customer-facing judgment. Ability to uncover requirements, explain technical concepts clearly, and set expectations while earning customer trust.
  • Hands-on technical judgment: troubleshoot workflows across code, APIs, and data using SQL, logs, and tests; ship reliable customer-specific code with AI coding tools; judge when Engineering support is needed.
  • Analytical rigor. Ability to get to root causes and weigh customer impact, urgency, effort, and scalability.
  • High-velocity, hands-on execution. Ability to bring structure to ambiguous work and deliver across technical and nontechnical teams.

Skills

Required:Team leadershipCustomer-facing communicationAI agent deploymentWorkflow design and automationSQL/data analysis

Benefits

  • Competitive salary, equity and benefits including medical, dental, vision, 401(k) and flexible PTO
  • SF Office: Daily catered lunch and dinner reimbursement
Last updated Oct 8, 2026. Interested? Apply on the company site.

About Valerie Health

Growth, automated

Valerie Health sits at the intersection of healthcare and AI, helping independent provider groups modernize patient experiences.

healthcareAIpatient experiencehealthtech
Company profileWebsite

More open roles at Valerie Health