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Operations Team Lead - Second Shift

Valerie Health· Delivery Operations
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Chattanooga, Tennessee, United States$70k - $90kFull-timePosted 4mo ago

About the role

We are hiring an Operations Team Lead to manage a group of Ops Coordinators, contribute to customer delivery work, and lead strategic projects. The role blends people leadership with hands-on operational ownership, coaching operators, ensuring reliable delivery, and supporting customer success in a fast-moving environment.

Responsibilities

  • Directly manage a group of Ops Coordinators, providing coaching, performance feedback, and development opportunities.
  • Set clear expectations, reinforce operational standards, and address performance gaps to ensure consistent delivery.
  • Serve as the Point of Contact (POC) for select customers and/or own complex delivery projects and operational initiatives, ensuring work is executed accurately and on time.
  • Help stabilize delivery during high-volume periods by prioritizing work, resolving operational issues, and stepping in to support the team.
  • Identify risks to delivery quality, team health, or workflow performance early and intervene or escalate as needed.
  • Partner with the owner of live ops on shift scheduling and workload distribution to ensure balanced coverage across customers and workflows.

Qualifications

  • 3+ years of experience in operations, delivery, or service environments.
  • Experience in fast-paced environments where delivery quality and responsiveness matter.
  • Proven experience managing, coaching, and developing team members within an operational team.
  • Comfortable with dashboards, spreadsheets, and performance metrics.

Skills

Required:People leadershipDelivery management
Nice to have:Operational analytics

Benefits

  • (Almost) fully covered medical, dental, vision, and 401(k)
  • Equity in a high-growth, AI-native startup
  • 401(k) (listed as benefit)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
  • Vision insurance
Last updated Aug 20, 2026. Interested? Apply on the company site.

About Valerie Health

Growth, automated

Valerie Health sits at the intersection of healthcare and AI, helping independent provider groups modernize patient experiences.

healthcareAIpatient experiencehealthtech
Company profileWebsite

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