← All roles

Customer Success Manager, MM/ENT

Nooks· Customer Success & Support
Apply on company site
Remote$180k - $200kFull-timePosted 11mo ago

About the role

Customer Success Manager focused on mid-market and enterprise accounts at Nooks.ai, driving adoption, renewals, expansions, and customer value across the lifecycle while collaborating with cross-functional teams.

Responsibilities

  • Manage a portfolio of ~20 mid-market and enterprise accounts, maximizing the impact and value of Nooks to users, stakeholders, and their business.
  • Own the full customer lifecycle including renewal negotiations, upsell, and cross-sell motions, consistently achieving net revenue retention targets across your portfolio.
  • Onboard new customers, ensuring a seamless integration of Nooks into their sales processes.
  • Develop and maintain multi-threaded relationships to ensure a deep understanding of customer business goals and a Nooks deployment that helps them achieve their goals.
  • Conduct regular customer check-ins to share Nooks outcomes, address any issues, and identify opportunities for optimization and growth.
  • Analyze customer usage metrics to identify Nooks features that might provide value and proactively lead upsell conversations.
  • Monitor customer health metrics and develop proactive plans to address areas of concern.
  • Assist with Technical Support for your customers as needed.
  • Serve as the voice of the customer within Nooks, providing product feedback to ensure customer requirements are successfully met.

Qualifications

  • 5+ years of B2B SaaS CSM experience managing a portfolio of 20+ accounts with a successful renewals track record
  • 2+ years of customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey
  • Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo
  • Comfortable with data analytics and experience using data to proactively identify customer challenges
  • Excellent written and verbal communication skills
  • Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup
  • Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment

Skills

Required:Account managementOnboardingData analysis

Benefits

  • Equity
  • Generous perks
  • Comprehensive benefits
Last updated Oct 7, 2026. Interested? Apply on the company site.

About Nooks

Superhuman Selling

Boost connects and double pipeline with Nooks, the AI parallel dialer and pipeline engine built for modern sales and SDR teams.

Outbound ProspectingParallel DialingCoachingSalesAI
Company profileWebsite

More open roles at Nooks