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Customer Success Manager, MM/ENT (EMEA)

Nooks· Customer Success & Support
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Remote€120k - €140k + equityFull-timePosted 11mo ago

About the role

Customer Success Manager for mid-market and enterprise EMEA accounts, focused on maximizing value from Nooks, onboarding, adoption, renewals, and account expansion. Based in Ireland (Dublin preferred) with remote options.

Responsibilities

  • Manage a portfolio of ~20 mid-market and enterprise EMEA accounts, maximizing the impact and value of Nooks to users, stakeholders, and their business.
  • Onboard new customers, ensuring a seamless integration of Nooks into their sales processes.
  • Develop and maintain multi-threaded relationships to ensure a deep understanding of customer business goals and a Nooks deployment that helps them achieve their goals.
  • Conduct regular customer check-ins to share Nooks outcomes, address any issues, and identify opportunities for optimization and growth.
  • Analyze customer usage metrics to identify Nooks features that might provide value and proactively lead upsell conversations.
  • Monitor customer health metrics and develop proactive plans to address areas of concern.
  • Assist with Technical Support for your customers as needed.
  • Serve as the voice of the customer within Nooks, providing product feedback to ensure customer requirements are successfully met.

Qualifications

  • 5+ years of B2B SaaS CSM experience managing a portfolio of 20+ accounts with a successful renewals track record
  • 2+ years of customer onboarding and support experience
  • 2+ years of SDR or SDR management experience
  • Familiarity with Sales tech stack and tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo
  • Comfortable with data analytics and experience using data to proactively identify customer challenges
  • Excellent written and verbal communication skills
  • Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup
  • Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment
  • Dublin preferred, open to other UK locations for the right candidate

Skills

Required:Portfolio managementOnboardingRelationship buildingData analytics

Benefits

  • Equity
  • Generous perks
  • Competitive compensation relative to market
Last updated Oct 14, 2026. Interested? Apply on the company site.

About Nooks

Superhuman Selling

Boost connects and double pipeline with Nooks, the AI parallel dialer and pipeline engine built for modern sales and SDR teams.

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