← All roles

Customer Sentiment Specialist | Housing

EliseAI· Customer Success
Apply on company site
New York City$70k - $85kFull-timePosted 11mo ago

About the role

Customer Sentiment Specialist role at EliseAI focusing on on-site engagement with client teams to gather sentiment, surface insights, and triage issues between Customer Success and Product Solutions. Requires product expertise, on-site presence in NYC, and a white-glove, high-volume, high-touch approach.

Responsibilities

  • Proactively call our client on-site teams to gather sentiment, feedback, and insights
  • Build strong, trusted relationships through thoughtful, human conversations
  • Become an expert in one EliseAI product and confidently support users
  • Help walk customers through basic troubleshooting or setup when needed
  • Recognize when an issue needs deeper support and escalate thoughtfully
  • Create clear, well-documented support tickets with helpful context
  • Partner closely with Customer Success and Product Solutions
  • Spot patterns and trends from conversations and share insights with the team
  • Support light Customer Success Associate tasks as needed

Qualifications

  • A strong communicator who’s curious, empathetic, and solution-oriented
  • Experience supporting customers over the phone and navigating live conversations
  • Comfort explaining technical concepts in a clear, approachable way
  • Desire to become a product expert and a trusted partner to customers
  • A collaborative, team-first mindset
  • Willingness to work onsite in our NYC office 4–5 days per week

Skills

Required:CommunicationCustomer support over phoneTechnical explanationProduct expertiseOn-site work

Benefits

  • Equity in the company
  • Medical, Dental and Vision premiums covered at 100%
  • Fully paid parental leave
  • Commuter benefits
  • 401k benefits
  • Fitness & home services stipend
  • Collaborative in-office environment with open floor plan, fully stocked kitchen, and all meals covered in the office
  • Unlimited vacation and paid holidays
  • Relocation assistance
Last updated Oct 14, 2026. Interested? Apply on the company site.

About EliseAI

Industry Leading AI for Housing and Healthcare

EliseAI is the industry-leading AI platform transforming both property management and healthcare through automation and conversational AI that help housing and healthcare organizations streamline communications and improve operational efficiency.

AIHealthcareHousingAutomation
Company profileWebsite

More open roles at EliseAI