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Customer Success Specialist | Housing

EliseAI· Customer Success
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New York City$65k - $90kFull-timePosted 11mo ago

About the role

Customer-facing, strategic role supporting the customer success team to onboard, engage, and retain customers on the EliseAI platform. Works with Customer Success Managers to drive adoption, derive value, and improve the customer experience across housing and healthcare workflows.

Responsibilities

  • Partner with Customer Success Managers to onboard customers, aligning on key goals and ensuring successful implementation
  • Develop deep knowledge of the EliseAI platform to guide customers effectively and provide insight-driven recommendations
  • Proactively engage with customers to drive product adoption, satisfaction, and long-term retention
  • Monitor usage data, feedback, and health metrics using tools like PlanHat, Zendesk, and Slack to identify risks and opportunities; share insights and recommend action plans
  • Host and support onboarding webinars, customer training sessions, and other scaled engagement initiatives
  • Collaborate cross-functionally with Product, Support, and Sales teams to troubleshoot issues and advocate for customer needs
  • Recommend and help implement process improvements to increase team efficiency and elevate the customer experience
  • Contribute to Customer Success strategy by identifying patterns, risks, gaps, and scalable practices that benefit the broader customer base and help customers realize success and ROI
  • Attract top-tier talent to join our driven team

Qualifications

  • 1–3 years of professional experience in customer-facing, project coordination, or support roles
  • Strong communication skills and a clear, organized working style
  • Comfortable navigating ambiguity and collaborating across multiple teams
  • Interest in growing into a full Customer Success Manager role over time
  • Experience in SaaS, real estate, or healthcare industries is a plus
  • Eagerness to develop deep product expertise to better support customer outcomes
  • Familiarity with tools like PlanHat, Zendesk, Slack, or similar platforms is a plus
  • Willingness to work in person at our office 4-5 days a week

Skills

Required:OnboardingProduct knowledge
Nice to have:Data-driven decision making

Benefits

  • Equity in the company
  • Medical, Dental and Vision premiums covered at 100%
  • Fully paid parental leave
  • Commuter benefits
  • 401k benefits
  • Fitness & home services stipend
  • Collaborative in-office environment with open floor plan, fully stocked kitchen, and all meals covered in the office
  • Unlimited vacation and paid holidays
  • Relocation packages provided
Last updated Oct 14, 2026. Interested? Apply on the company site.

About EliseAI

Industry Leading AI for Housing and Healthcare

EliseAI is the industry-leading AI platform transforming both property management and healthcare through automation and conversational AI that help housing and healthcare organizations streamline communications and improve operational efficiency.

AIHealthcareHousingAutomation
Company profileWebsite

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