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Customer Education Specialist | Housing

EliseAI· Education & Training
Apply on company site
New York City, Boston, Austin, San Francisco, Chicago$90k - $130kFull-timePosted 11mo ago

About the role

EliseAI is seeking a Customer Education Specialist to ensure seamless onboarding and transition for clients as they adopt EliseAI products. The role involves developing and executing onboarding strategies, creating educational content, and collaborating across teams to incorporate client feedback.

Responsibilities

  • Conduct thorough onboarding sessions with new and existing customers, ensuring they have a deep understanding of our products and how to leverage them effectively
  • Develop and deliver engaging training sessions, both in-person and remotely, tailored to client needs
  • Proactively seek feedback from customers throughout onboarding, identify gaps, and implement improvements
  • Act as a liaison between customers and internal teams, advocating for client needs and contributing to product enhancements
  • Stay informed about industry trends and best practices in customer training and onboarding to continuously improve the approach

Qualifications

  • 4+ years of experience in a customer-facing role, preferably in customer success, training, teaching, facilitation, or related field
  • Willingness to travel as needed to conduct in-person training sessions with clients
  • Strong communication and presentation skills with ability to convey complex information clearly
  • Technical proficiency with the ability to quickly learn and demonstrate expertise in EliseAI products
  • Experience creating educational content (videos, tutorials, documentation) preferred
  • Proven ability to build rapport with customers and establish trusted advisor relationships
  • Highly organized and detail-oriented with ability to manage multiple priorities and deadlines
  • Willing to work in person with the team 4-5 days per week
  • Willingness to travel to 2-3 customer onsite per month

Skills

Required:Onboarding and training deliveryCommunication and presentationTechnical product proficiency
Nice to have:Content creation

Benefits

  • Equity in the company
  • Medical, Dental and Vision premiums covered at 100%
  • Fully paid parental leave
  • Commuter benefits
  • 401k benefits
  • Fitness & home services stipend
  • Collaborative in-office environment with open floor plan, meals covered in the office
  • Unlimited vacation and paid holidays
  • Relocation packages available
Last updated Oct 14, 2026. Interested? Apply on the company site.

About EliseAI

Industry Leading AI for Housing and Healthcare

EliseAI is the industry-leading AI platform transforming both property management and healthcare through automation and conversational AI that help housing and healthcare organizations streamline communications and improve operational efficiency.

AIHealthcareHousingAutomation
Company profileWebsite

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