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Associate Solutions Engineer | Housing

EliseAI· Product Solutions
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New York City$100k - $135kFull-timePosted 11mo ago

About the role

EliseAI is seeking an Associate Solutions Engineer to join the Technical Solutions & Support team. The role focuses on solving customer issues, understanding client configurations, and ensuring a high-quality customer experience in housing and related workflows.

Responsibilities

  • Deeply understand our systems, customers, and how they work best together: how we onboard clients and translate their preferences into our system’s settings; how our integrations work with client email, calendar, CRM, and property management systems; how our clients’ businesses work and how issues they report impact their operations
  • Provide excellent, customer-obsessed support to our clients: quickly, clearly, and professionally communicate with clients to understand their issues, reproduction steps, and business impact; resolve issues with empathetic, over-the-top customer service; prioritize time according to issue impact; advise clients on best practices for configuring and interacting with their AI Assistant
  • Investigate and document bugs: investigate root causes and impact using SQL queries, logs, and data sources; write effective ticket summaries with reproduction steps and business impact; communicate bug fixes to clients and teammates

Qualifications

  • Bachelor's degree in Computer Science or equivalent field
  • 1-3 years of experience in similar role or field
  • Experience with support software and CRMs (e.g., Zendesk, Salesforce) is a plus
  • Demonstrated technical proficiency such as a computer science degree, bootcamp certificate, or previous work experience
  • Bias towards data-driven decision-making and analytical skills
  • Strong written and verbal communication skills
  • Experience in a customer-facing role is a plus
  • Willingness to work in person at our office 5 days a week

Skills

Required:SQLTroubleshooting and debuggingCustomer communication
Nice to have:CRM/Support software

Benefits

  • Equity in the company
  • Medical, Dental and Vision premiums covered at 100%
  • Fully paid parental leave
  • Commuter benefits
  • 401k benefits
  • Fitness & home services stipend
  • Collaborative in-office environment with open floor plan and meals covered in the office
  • Unlimited vacation and paid holidays
  • Relocation packages available
Last updated Oct 14, 2026. Interested? Apply on the company site.

About EliseAI

Industry Leading AI for Housing and Healthcare

EliseAI is the industry-leading AI platform transforming both property management and healthcare through automation and conversational AI that help housing and healthcare organizations streamline communications and improve operational efficiency.

AIHealthcareHousingAutomation
Company profileWebsite

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