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Product Solutions Analyst | Housing

EliseAI· Product Solutions
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New York City$75k - $95kFull-timePosted 11mo ago

About the role

EliseAI’s Product Solutions Analysts possess in-depth system knowledge on client configurations and configurations data access, solving issues for customers and ensuring the best possible experience. The role focuses on tier 1/2 technical support, troubleshooting, documentation, feedback relay, and QA of the Support AI Chatbot in a fast-scaling environment.

Responsibilities

  • Provide tier 1 and tier 2 technical support to clients via Zendesk, ensuring timely resolution of issues
  • Investigate, troubleshoot, and fix complex technical issues and escalate to appropriate internal teams when necessary
  • Maintain clear documentation and communication with clients throughout the support lifecycle
  • Collaborate with Product Solutions to relay user feedback, identify recurring issues, run audits and contribute to product improvements
  • Maintain and update internal knowledge base articles, FAQs, and user guides to enhance self-service support
  • Run Quality Assurance checks on the Support AI Chatbot and provide ongoing coaching for issue resolution
  • Attract top-tier talent to join the team

Qualifications

  • 1-2 years in a Customer Support Analyst or equivalent role is a plus
  • Experience with support software and CRMs (e.g., Zendesk, Salesforce)
  • SQL knowledge is a plus
  • Demonstrated technical proficiency (computer science degree, bootcamp certificate, or relevant experience)
  • Bias towards data-driven decision-making and analytical skills
  • Strong written and verbal communication skills
  • Willingness to work in person at our office 5 days a week

Skills

Required:Customer support and issue resolutionTechnical troubleshootingDocumentation and knowledge managementCommunicationQuality Assurance of AI ChatbotData-driven decision making

Benefits

  • Equity in the company
  • Medical, Dental and Vision premiums covered at 100%
  • Fully paid parental leave
  • Commuter benefits
  • 401k benefits
  • Fitness & home services stipend
  • In-office collaborative environment with open floor plan and meals covered
  • Unlimited vacation and paid holidays
  • Relocation support if needed
Last updated Oct 14, 2026. Interested? Apply on the company site.

About EliseAI

Industry Leading AI for Housing and Healthcare

EliseAI is the industry-leading AI platform transforming both property management and healthcare through automation and conversational AI that help housing and healthcare organizations streamline communications and improve operational efficiency.

AIHealthcareHousingAutomation
Company profileWebsite

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