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IT Support Specialist

EliseAI· IT
Apply on company site
New York City$80k - $115kFull-timePosted 11mo ago

About the role

IT Support Specialist to serve as onsite IT partner across multiple offices, providing frontline hardware, software, and network support, building scalable IT processes, and collaborating with Security, Facilities, People Ops, and other teams.

Responsibilities

  • Act as Frontline IT Support: serve as the primary point of contact for troubleshooting hardware, software, and network issues, ensuring prompt, reliable resolution of employee requests and a consistently great support experience
  • Improve Support Systems and Processes: partner with cross-functional teams to identify opportunities for improvement, build and maintain repeatable workflows like onboarding and device imaging, and contribute ideas in team meetings
  • Collaborate Across the Company: work with Security, Facilities, People Ops, and other teams to ensure seamless employee experiences; communicate issues, solutions, and timelines to technical and non-technical stakeholders
  • Manage Vendors and Equipment: coordinate with vendors for procurement, repairs, and maintenance; maintain accurate, secure, and standardized inventories
  • Lead IT Onboarding: play a key role in new hire device setup and day-one orientation
  • Handle Device Lifecycle: procure, configure, and deploy laptops, monitors, and peripherals; coordinate upgrades, trade-ins, and refresh cycles; enroll devices in security and MDM tools
  • Maintain Office Infrastructure: keep WiFi, conferencing gear, printers, and dashboards running; coordinate with vendors or building management
  • Automate and Document: implement light automations, manage software updates and provisioning, and create technical guides for employees
  • Support Events and Collaboration: set up and manage AV, video conferencing, and live technical support for all-hands meetings, off-sites, and events

Qualifications

  • 1-3 years of experience in IT support, technical support, or related role with interest in growth toward systems administration, automation, infrastructure, and process improvement
  • Strong expertise supporting macOS environments, working knowledge of Windows systems
  • Experience with identity and device management platforms such as Mosyle, Jamf, Hexnode, or similar MDM solutions
  • Familiarity with enterprise collaboration and productivity tools (Google Workspace and Slack)
  • Understanding of identity and access management concepts (OKta, SSO provisioning, user lifecycle management)
  • Customer-first mindset with passion for exceptional employee support experiences
  • Strong interpersonal and communication skills; professional, empathetic, and solutions-oriented
  • Proven troubleshooting and problem-solving skills; calm under shifting priorities
  • Experience supporting AV systems, video conferencing, and large-scale meetings
  • Excellent written and verbal communication; ability to explain technical concepts to non-technical audiences
  • Ownership mindset with attention to detail and commitment to seamless employee experience
  • Proactive, self-motivated with bias toward action and drive to improve systems and processes
  • Resourceful, comfortable navigating ambiguity, able to drive solutions independently
  • Ability and willingness to work onsite in New York City five days per week

Skills

Required:macOS supportMDM and device managementIdentity and access managementTroubleshooting & user supportAV and video conferencing

Benefits

  • Equity in the company
  • Medical, Dental and Vision premiums covered at 100%
  • Fully paid parental leave
  • Commuter benefits
  • 401k benefits
  • Fitness & home services stipend
  • Collaborative in-office environment with open floor plan, fully stocked kitchen, and all meals covered in the office
  • Unlimited vacation and paid holidays
  • Relocation packages
Last updated Oct 14, 2026. Interested? Apply on the company site.

About EliseAI

Industry Leading AI for Housing and Healthcare

EliseAI is the industry-leading AI platform transforming both property management and healthcare through automation and conversational AI that help housing and healthcare organizations streamline communications and improve operational efficiency.

AIHealthcareHousingAutomation
Company profileWebsite

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