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Partner Engagement Manager, Army Command and General Staff College

Onebrief· Customer Relations
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Fort Leavenworth, KS$150k - $180k + equity + bonusFull-timePosted 11mo ago

About the role

Partner Engagement Manager responsible for serving as the customer’s trusted technical partner, maintaining power-user fluency in Onebrief platform, translating product updates to military workflows, providing ongoing training, and bridging the gap between engineering and the customer. Requires Secret clearance and in-person presence at Fort Leavenworth, KS.

Responsibilities

  • Support students through in-classroom implementation and planning exercises.
  • Identify gaps between existing academic staff workflows and effective Onebrief usage, then drive adoption through hands-on configuration, user coaching, and workflow optimization.
  • Understand, request, and effectively leverage Company resources to meet the goals of the Company.
  • Clearly communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement.
  • Use your observations of our users to recommend product improvements.
  • When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team.
  • Align your team’s efforts to deliver the best customer experience, while coordinating with fellow Partner Engagement Managers to ensure planning and workflows remain synchronized across commands.
  • Enable expansion and upsell opportunities to students from other Joint Services as well as Allies and Partners by instilling the Onebrief value proposition.
  • Be available to travel ~25% of the time to support other accounts in the region, when required.

Qualifications

  • Proven experience in leading operational planning within a military context, preferably in a multi-star headquarters and instructional experience in Professional Military Education.
  • Familiarity and experience with major military planning exercises and the protocols for software deployment on government networks.
  • Proven ability to expand business presence within a customer location with emphasis on software or technology solutions.
  • Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams.
  • Strong technical skills to master our platform, troubleshoot issues and liaise with customers on technical matters.
  • Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.
  • You hold a current Secret clearance and have the ability to access DOD facilities and installations.

Skills

Required:Operational planning in a military contextProduct knowledge and troubleshootingCustomer engagement and communication

Benefits

  • Equity: Share in the company's success.
  • Flexible Work Environment: Remote-first organization with flexible work hours and unlimited PTO (note some roles are in-person on-site with customers).
  • Comprehensive Health Coverage: Health, dental, vision, and life insurance.
  • Retirement Plan: 401(k) plan with company match.
  • Parental Leave: 8 weeks at 100% regardless of state.
  • Company Retreats: Annual company summit trips.
  • Home Office Budget: $1,000 per year for home office improvements.
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Onebrief

Onebrief makes military headquarters run seamlessly

Virtually everything in the military requires a plan—from everyday operations to war-time missions. With a rigorous process, many stakeholders, and rudimentary software (PowerPoint!!), planning is very slow. Onebrief is a collaborative software designed to make military planning fast. It turns every input into reusable building blocks and automatically keeps all planning artifacts in sync.

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