Permit Operations Lead (NYC Hybrid)
Hybrid (New York City, NY)$80k - $105k + equity + bonusFull-timePosted 11mo ago
About the role
Hybrid, NYC-based permit operations leadership role focused on end-to-end permit management, customer engagement, and process optimization within PermitFlow’s AI-enabled permitting platform.
Responsibilities
- Serve as the primary point of contact for customers, keeping them informed on permit status, timelines, and requirements.
- Provide training, coaching, and direction to junior team members; manage and develop the team including 1:1s.
- Oversee the end-to-end lifecycle of permit applications, including researching requirements, preparing forms, gathering documentation, and submitting applications to authorities.
- Generate detailed reports on permit progress and provide regular updates to customers and stakeholders.
- Continuously identify opportunities to optimize processes, streamline workflows, and enhance operational efficiency.
- Ensure all permit applications are complete, accurate, and compliant with jurisdictional standards.
- Monitor permit statuses and proactively engage with authorities to expedite approvals.
Qualifications
- 3-5+ years of relevant experience in construction permitting, project management, or similar role (ideally SaaS/tech-enabled).
- Strong knowledge of permitting processes, regulations, and compliance standards; awareness of jurisdictional differences.
- Experience managing permitting projects across multiple states or regions (highly preferred).
- Exceptional project management skills with ability to balance multiple projects and deadlines.
- Outstanding communication and cross-functional collaboration skills; ability to manage customer relationships and AHJs.
- Leadership experience with 2+ years leading, mentoring, and coaching teams.
- Customer-centric mindset with background in customer success, customer experience, or sales.
- Critical thinker and problem-solver with composure under pressure.
Skills
Required:Customer relationship managementPermit lifecycle managementTeam leadership and coachingProject managementCross-functional collaboration
Benefits
- Competitive salary and meaningful equity
- 100% company-paid base medical, dental, and vision coverage for employees + healthcare FSA
- 401(k) savings plan
- Unlimited PTO and paid family leave
- Home office & equipment stipend
- Daily in-office lunch and dinner provided
- Commuter benefits (pre-tax transit and parking)
Last updated Jul 15, 2026. Interested? Apply on the company site.
About PermitFlow
TurboTax for Construction Permitting
Intuitive workflow software that helps general contractors and developers identify the optimal permitting process and needed application forms for a particular project, and then easily fill the relevant paperwork to prepare a robust application package.
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