Permit Operations Lead (Fully Remote)
Remote$70k - $100k + equityFull-timePosted 11mo ago
About the role
Fully Remote role leading permit operations for a customer-centric, data-driven permit management team in the construction and permitting space. Focuses on end-to-end permit lifecycle management, team development, process optimization, and compliance.
Responsibilities
- Serve as the primary resource for customers, keeping them informed on permit status, timelines, and requirements.
- Provide clear training, coaching, feedback, and direction to junior team members and oversee their work; manage a team and conduct 1:1s.
- Oversee the end-to-end lifecycle of permit applications, including researching requirements, preparing forms, gathering documentation, and submitting applications to authorities.
- Produce detailed reports on permit progress and deliver regular updates to customers and stakeholders.
- Continuously identify opportunities for improvement, implementing best practices to streamline workflows and enhance efficiency.
- Guarantee that all permit applications are complete, accurate, and compliant with jurisdictional standards and requirements.
- Track permit statuses proactively and engage with authorities to expedite approvals.
Qualifications
- 3-5+ years of relevant experience in construction permitting, project management, or similar role, ideally in a SaaS or tech-driven environment.
- Comprehensive knowledge of permitting processes, regulations, and compliance standards, with awareness of jurisdictional differences.
- Experience managing permitting projects across multiple states or regions (highly preferred).
- Exceptional project management skills with ability to balance multiple projects and deadlines.
- Outstanding communication skills with ability to work cross-functionally and manage customer relationships.
- Leadership experience of 2+ years in leading, managing, and mentoring teams, including coaching and performance management.
- Customer-centric mindset with background in customer success, customer experience, or sales.
- Critical thinking and problem-solving abilities; ability to stay calm under pressure.
Skills
Required:Customer relationship managementPermit lifecycle managementTeam leadershipRegulatory compliance
Benefits
- Competitive salary and meaningful equity in a high-growth company
- 100% company-paid base medical, dental, and vision coverage for employees + healthcare FSA
- 401(k) savings plan
- Unlimited PTO and paid family leave
- Home office & equipment stipend
Last updated Sep 16, 2026. Interested? Apply on the company site.
About PermitFlow
TurboTax for Construction Permitting
Intuitive workflow software that helps general contractors and developers identify the optimal permitting process and needed application forms for a particular project, and then easily fill the relevant paperwork to prepare a robust application package.
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