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Enterprise Customer Success Manager

Tavily· Customer Success
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All LocationsFull timePosted 11mo ago

About the role

AI Outcomes Manager responsible for guiding enterprise customers from onboarding through renewal, aligning Tavily’s AI-powered search platform with customer goals, and shaping product direction based on customer feedback.

Responsibilities

  • Serve as a trusted partner, guiding customers through onboarding, implementation, and long-term adoption of Tavily’s AI search platform
  • Lead onboarding engagements by ensuring smooth integration, connectivity setup, and value realization across customer projects
  • Develop and deliver scalable onboarding materials: tutorials, “cookbooks,” best-practice guides, reference implementations
  • Proactively monitor customer health, usage metrics, and adoption signals to identify churn risk and expansion opportunities
  • Work cross-functionally with Sales, GTM Engineering, and Product to ensure seamless customer journeys
  • Be the voice of the customer, synthesizing feedback to influence Tavily’s product roadmap and developer experience improvements
  • Shape the future of the post-sale experience at Tavily

Qualifications

  • 5+ years in technical, customer-facing roles such as Customer Success, Customer Success Architect, Implementation Consultant, or Renewals Account Manager, preferably in B2B SaaS
  • Proven experience working with technical users of developer tools or modern AI/LLM-based platforms. Comfort navigating complex technical conversations with both developers and business stakeholders is required
  • Outstanding communication and presentation skills; capable of building rapport across technical and executive audiences
  • Strong commercial instincts, with experience managing renewal cycles, forecasting, upsell/cross-sell, and using CRM tools (e.g. HubSpot, Salesforce) for pipeline and customer tracking
  • Deep empathy for customer outcomes, and a passion for helping users extract maximum value from our technology
  • Self-driven and able to thrive in fast-moving, ambiguous environments while managing multiple priorities with high autonomy
  • Bonus: Familiarity with AI/LLM orchestration (e.g. LangChain or similar) is a plus

Skills

Required:Customer success managementTechnical communicationStakeholder management

Benefits

  • Full-time employees at Tavily enjoy:
  • A young, open, and inclusive culture where everyone has real impact from day one
  • The chance to build alongside a fast-moving team at the forefront of agentic AI
  • Daily team lunches, plus fully stocked snacks to keep you energized
  • Full medical, dental, and vision insurance to keep you feeling your best
  • A deep-work culture that values curiosity, creativity, and continuous learning
Last updated May 26, 2026. Interested? Apply on the company site.
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About Tavily

The Web Access Layer for AI Agents

Tavily is the real‑time search engine for AI agents and RAG workflows — Fast and secure APIs for web search and content extraction. Trusted by 600K+ developers.

AIAPIsContent extractionRAG workflowsWeb searchai-plg-top-20
Company profileWebsite

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