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Account Manager

Warp· Customer Success
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New York$110k - $180kFull-timePosted 11mo ago

About the role

Account Manager to own strategic customer relationships and drive measurable business outcomes across a portfolio of accounts, focusing on retention, expansion, and maximizing value from Warp’s payroll and tax solutions.

Responsibilities

  • Drive revenue across your book of business by owning retention, expansion, and growth.
  • Hit and exceed a quarterly expansion target by taking deals from opportunity identification through signed contract
  • Run structured QBRs with customers to review health metrics, surface expansion opportunities, and advance active deals
  • Proactively identify churn risk through health monitoring and execute targeted interventions to protect gross retention
  • Develop a deep understanding of customer business needs to deliver consultative guidance that ties Warp's product suite to their operational goals
  • Collaborate cross-functionally with Support, Product, and Engineering to resolve complex issues and advocate for customer priorities

Qualifications

  • Minimum 2-3 years of new business sales or account management experience in a B2B organization
  • Proven track record managing a book of business and driving retention, expansion, and customer satisfaction
  • Strong business acumen with the ability to anticipate customer needs, identify growth opportunities, and tie product usage to business outcomes
  • Experience running executive-level business reviews and presenting data-driven recommendations
  • Excellent communication and interpersonal skills with the ability to influence stakeholders at all levels
  • Highly organized, with the ability to prioritize strategically across a large portfolio while meeting targets
  • High adaptability and comfort with the pace and change of an early-stage startup

Skills

Required:Account managementSales and revenue growth

Benefits

  • 100% Health Coverage: Comprehensive medical, dental, and vision plans for you and your dependents.
  • 401(k) Matching: Start investing in your future from day one.
  • Flexible PTO: Uncapped flexible PTO.
  • Commuter Benefits: Pre-tax commuter benefits for your daily trip to our NYC office.
  • Catered Lunch Daily: Great food, every day, on us.
  • Quarterly Offsites: Locations like Spain, Catskills, and San Francisco.
Last updated Oct 14, 2026. Interested? Apply on the company site.
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About Warp

AI-native HR and Payroll for Startups.

Warp is the only AI-native HR & Payroll platform that runs itself. Instead of clicking through clunky dashboards or .gov websites for taxes, Warp’s AI agents open every state tax account, file every payroll form, and resolve every notice - automatically. 500+ fast-growing startups (Bland AI, Julius AI, Reducto, Cluely, Greptile and more) trust Warp to stay compliant while they build their companies. We’ve raised $25M from Sound Ventures (Ashton Kutcher), A-Star, Abstract, Drew Houston & Arash Ferdowsi (Dropbox), Balaji Srinivasan, Amjad Masad (Replit), Kyle Vogt (Cruise), SV Angel & Homebrew Capital.

b2bhr-techpayrolloperations
Company profileWebsite

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