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Manager, Account Management

Warp· Customer Success
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New York$160k - $240kFull-timePosted 2mo ago

About the role

Manager to lead and scale a team of Account Managers focused on retention and expansion across Warp’s customer base, owning operational rigor and a consultative motion from health monitoring through QBRs to signed expansion contracts.

Responsibilities

  • Own team-level retention and expansion targets, translate company NRR goals into individual quotas and coach the team to hit them
  • Recruit, hire, and ramp new Account Managers as the team scales
  • Run a consistent coaching cadence (deal reviews, call shadowing, QBR prep) to raise the floor and ceiling of team performance
  • Maintain forecasting rigor across the team's book of business
  • Partner with RevOps/Sales leadership to refine segmentation, territory assignment, and health-scoring models
  • Spot systemic churn patterns across the team's portfolio and drive proactive intervention playbooks, not just deal-by-deal firefighting
  • Document the SOPs, templates, and processes the team runs on (QBR structure, renewal motion, expansion methodology)
  • Design a distinct motion for smaller or early-stage accounts
  • Collaborate with Support, Product, and Engineering to escalate and resolve complex customer issues, and represent the voice of the customer in roadmap discussions
  • Partner with Sales and Activations leadership for a seamless handoff and shared account strategy from close through onboarding into steady-state management

Qualifications

  • Minimum 4-5 years of B2B account management, customer success, or sales experience, including at least 2-3 years directly managing a quota-carrying team
  • Proven track record of leading a team to consistently meet or exceed retention and expansion targets
  • Strong coaching instincts and ability to diagnose why a rep is underperforming (skill, activity, or account quality) and correct it
  • Experience building or significantly improving account management processes, playbooks, or tooling from the ground up
  • Comfort with forecasting and reporting rigor; fluency with a modern CS/sales stack (e.g., Salesforce, Metabase, Pylon, Linear or equivalent)
  • Excellent communication and stakeholder management skills
  • High adaptability and comfort with the pace and ambiguity of an early-stage startup

Skills

Required:Account management leadershipForecasting and pipeline managementCoaching and performance improvement

Benefits

  • 100% Health Coverage: Comprehensive medical, dental, and vision plans for you and your dependents
  • 401(k) Matching: Start investing in your future from day one
  • Flexible PTO: Uncapped flexible PTO
  • Commuter Benefits: Pre-tax commuter benefits for your daily trip to our NYC office
  • Catered Lunch Daily: Great food, every day, on us
  • Quarterly Offsites: Locations such as Spain, Catskills, and San Francisco
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Warp

AI-native HR and Payroll for Startups.

Warp is the only AI-native HR & Payroll platform that runs itself. Instead of clicking through clunky dashboards or .gov websites for taxes, Warp’s AI agents open every state tax account, file every payroll form, and resolve every notice - automatically. 500+ fast-growing startups (Bland AI, Julius AI, Reducto, Cluely, Greptile and more) trust Warp to stay compliant while they build their companies. We’ve raised $25M from Sound Ventures (Ashton Kutcher), A-Star, Abstract, Drew Houston & Arash Ferdowsi (Dropbox), Balaji Srinivasan, Amjad Masad (Replit), Kyle Vogt (Cruise), SV Angel & Homebrew Capital.

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