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Product Manager, Self-Serve

Zip· Product
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Hybrid (Toronto)CA$178k - CA$220.5kFull-timePosted 11mo ago

About the role

Founding Product Manager on the Self-Serve team focused on accelerating onboarding, activation, and expansion through AI-powered experiences and scalable, self-serve product adoption tooling.

Responsibilities

  • As a founding PM on the Self-Serve team, you will define how Zip accelerates onboarding, activation, and expansion in its next phase of growth.
  • Build AI-powered onboarding and configuration systems that reduce manual setup, detect issues proactively, and dramatically compress time-to-go-live.
  • Own infrastructure such as sandbox environments and configuration versioning and promotion – enabling customers to iterate safely while increasing deployment velocity.
  • Define and evolve an AI-powered product adoption tooling and framework that improves feature discoverability, delivers contextual in-product guidance, and proactively surfaces expansion opportunities.
  • Partner with Documentation and Education teams to embed AI-native guidance directly into the product experience – including dynamic “Getting Started” flows, troubleshooting assistance, and contextual recommendations.
  • Work cross-functionally with Customer Success and Solutions Consulting teams to build reusable systems and processes that power scalable onboarding, rollout automation, and operational efficiency across the organization.

Qualifications

  • 2-4+ years of product management and 4-8+ years of overall professional experience; experience working on SaaS onboarding, activation or platform tooling is a plus.
  • Ability to break down ambiguous operational and configuration challenges into structured systems and scalable solutions.
  • Demonstrated comfort owning operationally intensive product areas – including migrations, versioning, enablement workflows, and cross-functional coordination – and turning repetitive processes into scalable frameworks.
  • Ability to lead cross-functional initiatives across product, engineering, design, sales, customer success, and documentation teams, influencing without authority.
  • Strong analytical skills and comfort defining measurable adoption and growth metrics.
  • Exceptional written and verbal communication skills, with the ability to simplify complex technical concepts for diverse audiences.
  • Bias to action, comfort with ambiguity, and the ability to thrive in a fast-paced, rapidly evolving environment where operational rigor and product thinking intersect.

Skills

Required:Product managementOperational systems designCross-functional leadershipAnalytical thinkingCommunication

Benefits

  • Start-up equity
  • Health, vision & dental coverage options
  • Catered breakfast, lunch, & dinner
  • Flexible PTO
  • ClassPass membership
  • Monthly commuter benefit
  • Team building events & happy hours
  • Home office stipend
  • Phone/internet reimbursement
  • Hybrid model + 5 flexible remote days per quarter
  • Paid parental leave
  • Employee Assistance Program (EAP)
  • Unlimited AI token usage
Last updated Sep 30, 2026. Interested? Apply on the company site.
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