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Senior Customer Success Manager - Technical Account Manager

Zip· Customer Success
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RemoteFull-timePosted 4d ago

About the role

Senior Customer Success Manager (equivalent to a technical account manager) to manage Zip’s enterprise customer base across industries, advising on how to transform B2B purchasing with Zip’s platform and driving adoption, value, and renewal outcomes.

Responsibilities

  • Help our largest customers drive procurement success on the Zip platform.
  • Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis.
  • Act as a trusted procurement advisor and thought partner to educate and enable customers on Zip’s platform and procurement best practices.
  • Identify champions and build relationships with key stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams.
  • Maintain high levels of customer engagement and satisfaction with a focus on adoption and loyalty.
  • Manage customer health and hedge account risks based on data-driven adoption metrics.
  • Partner with product and engineering to translate business needs into new solutions while managing expectations.
  • Train and empower customers to be product specialists for self-sufficiency.
  • Partner with renewals team to achieve target GRR.
  • Responsible for post-implementation technical health of the client and hands-on support in product adoption and enablement.
  • Continuously improve CS assets and processes and contribute to building in an early-stage company environment.

Qualifications

  • 8+ years of relevant work experience in customer-facing customer success, technical account management, or strategic consulting (B2B SaaS in a high-paced environment beneficial).
  • Prior SaaS implementation experience.
  • Procurement experience (procurement, sourcing, or vendor management) and familiarity with procurement technologies (ERP such as Netsuite, Coupa; HRIS such as Workday; CLM; GRC; JIRA; ServiceNow workflow tools).
  • Excellent interpersonal skills and ability to establish quick rapport and trust with customers.
  • Strong project management skills for a dynamic portfolio.
  • Creative problem solver with attention to detail.
  • Business process-oriented with ability to optimize workflows (diagrams, conditional logic, etc.).
  • Proactive team player who identifies process gaps and contributes across the organization.

Skills

Required:Customer SuccessAccount ManagementProcurement KnowledgeSaaS ImplementationCross-functional Collaboration

Benefits

  • Start-up equity
  • Team building events & happy hours
  • Flexible PTO
  • Apple equipment plus home office budget
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Zip

The future of B2B spend

b2bprocurement
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