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Senior Software Engineer - Infrastructure

Retell AI· Engineering
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Redwood City, CA, US, Hybrid (Redwood City, CA, US)$215k - $290k + equityFull-timePosted 11mo ago

About the role

Designs and automates deployment pipelines, orchestrates containers, and ships reliable releases in a fast-growing Voice AI startup.

Responsibilities

  • Own CI/CD end-to-end: design, implement, and operate pipelines with blue/green, canary, and phased rollouts; define graceful draining for HA systems.
  • Architect, maintain, and harden Kubernetes-based runtime (Docker, Kubernetes, Helm), including multi-cluster and multi-tenant concerns.
  • Manage cloud deployments across AWS/Azure/GCP and coordinate with on-prem infrastructure teams; standardize with IaC (e.g., Terraform).
  • Implement robust observability (metrics, logs, traces), SLOs/error budgets, and automated rollback/one-click restore.
  • Partner with compliance to integrate SOC 2 / ISO 27001 / HIPAA controls into pipelines (artifact signing, SBOMs, change management, access/keys).
  • Deploy at customer sites (cloud or on-prem), collaborating with client teams for integration, runbooks, and handover.
  • Lead incident response & postmortems; drive resilience, cost, and performance improvements.
  • Document release processes and platform conventions; codify best practices into tooling and templates.

Qualifications

  • Have 3+ years of deep experience with a major cloud (AWS, Azure, or GCP) and container orchestration (Kubernetes, Helm).
  • Build production-grade CI/CD with GitHub Actions / GitLab CI / Jenkins (or similar), including complex rollout strategies.
  • Have shipped both SaaS and on-prem solutions, navigating networking, security, and environment drift.
  • Can integrate compliance and security into delivery (secret management, image signing, policy-as-code).
  • Are comfortable with networking fundamentals, security hardening, and performance tuning.
  • Communicate clearly, move fast in ambiguity, and enjoy being responsible for production systems.

Skills

Required:Cloud Platforms (AWS, Azure, GCP)Kubernetes, Helm, DockerCI/CD pipelines (GitHub Actions, GitLab CI, Jenkins)Networking & Security Hardening
Nice to have:Security & Compliance Integration

Benefits

  • 100% coverage for medical, dental, and vision insurance.
  • $70/day DoorDash credit for unlimited meals and snacks.
  • $200/month wellness reimbursement (gym, fitness classes).
  • $300/month commuter reimbursement (gas, Caltrain, etc.).
  • $75/month phone bill reimbursement.
  • $50/month internet reimbursement.
Last updated Nov 22, 2025. Interested? Apply on the company site.
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About Retell AI

Supercharge your Call Operations with Voice AI Agents

Build, test, deploy, and monitor production-ready AI voice agents at scale with ease, boosting efficiency and performance across your operations.

AI Call CenterAI Voice Agent PlatformCustomer SupportMultilingual SupportPhone Call AutomationScalable AI SolutionsSpeech Recognitionai-agents-and-applications
Company profileWebsite

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