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Senior IT Manager

Retell AI· Operations
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San Francisco Bay Area$200k - $250kFull-timePosted 1w ago

About the role

Senior IT Manager to build and scale internal IT operations, owning day-to-day IT support, security, onboarding, hardware management, SaaS administration, and internal automation. Hands-on role partnering with Engineering, GTM, Product, and Operations; first IT internal hire with potential to significantly impact a fast-growing AI company.

Responsibilities

  • Own employee onboarding and offboarding.
  • Configure laptops and workstations.
  • Troubleshoot hardware and software issues.
  • Manage Google Workspace, Slack, Rippling, SSO, and MDM platforms.
  • Support office networking, conference rooms, printers, and internal technology.
  • Maintain endpoint compliance.
  • Manage device inventory.
  • Support SOC2 compliance initiatives.
  • Conduct access reviews and security audits.
  • Help improve internal security practices.
  • Manage hardware inventory.
  • Improve IT documentation.
  • Support office operations and employee productivity.
  • Partner with People Operations on onboarding and offboarding.
  • Build automations around onboarding, SaaS provisioning, hardware lifecycle management, and internal IT workflows.
  • Continuously improve internal tooling and eliminate manual processes.

Qualifications

  • Bachelor's degree in Computer Science, Information Systems, Computer Engineering, or a related field.
  • 2+ years of IT support or systems administration experience.
  • Experience administering macOS devices.
  • Experience with Google Workspace, MDM platforms, and identity management.
  • Strong troubleshooting and communication skills.

Skills

Required:IT Support & Systems AdministrationIdentity & Access Management
Nice to have:Security & Compliance

Benefits

  • 100% coverage for medical, dental, and vision insurance
  • $70/day DoorDash credit for breakfast, lunch, dinner, and snacks
  • $200/month wellness reimbursement (gym, fitness classes, etc.)
  • $300/month commuter reimbursement (gas, Caltrain, etc.)
  • $75/month phone bill reimbursement
  • $50/month internet reimbursement
Last updated Oct 14, 2026. Interested? Apply on the company site.
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About Retell AI

Supercharge your Call Operations with Voice AI Agents

Build, test, deploy, and monitor production-ready AI voice agents at scale with ease, boosting efficiency and performance across your operations.

AI Call CenterAI Voice Agent PlatformCustomer SupportMultilingual SupportPhone Call AutomationScalable AI SolutionsSpeech Recognitionai-agents-and-applications
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