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Staff Software Engineer - Customer Engagement & Docs Platform

Databricks· Engineering
Apply on company site
San Francisco, CA$190k - $260kfull-timePosted 11mo ago

About the role

Staff Engineer responsible for designing and delivering systems for Evaluation, Answer retrieval, and Quality improvement within the Customer Engagement and Docs platform, leveraging Product, Machine Learning, and Large Language Models (LLMs) to analyze complex enterprise use cases and provide paths to resolution.

Responsibilities

  • Lead design, development, and deployment of systems for Evaluation, Answer retrieval and Quality improvement for helping customers.
  • Lead architectural decisions to ensure performance, reliability, and accuracy of the knowledge systems.
  • Drive best practices for engineering excellence, including design reviews, code quality, testing strategies, and performance optimizations.
  • Deliver high-quality, production-ready code and services end-to-end — including performance tuning, resiliency improvements, and debugging in live environments.
  • Contribute to longer-term technical planning and support strategic initiatives in Assistant and Support organizations.

Qualifications

  • 6+ years of industry experience building and operating large-scale distributed systems.
  • Demonstrated technical proficiency in machine learning and software engineering, coupled with a strong product-oriented approach.
  • The capacity to define and structure solutions in ambiguous problem domains.
  • Ability to mentor and guide junior engineers, as well as to effectively collaborate across various team boundaries.
  • Track record of driving high-impact, technically complex initiatives that delivered clear customer or business value.
  • Prior experience with retrieval systems and search technologies is a plus.

Skills

Required:Distributed systemsMachine learning / MLProduct-minded approachMentoring / cross-team collaboration
Nice to have:Retrieval systems / search technologies

Benefits

  • Benefits information available; details provided via linked regional document
Last updated Sep 10, 2026. Interested? Apply on the company site.

About Databricks

Leading Data and AI Platform for Enterprises

Databricks offers a unified platform for data, analytics and AI. Build better AI with a data-centric approach. Simplify ETL, data warehousing, governance and AI on the Data Intelligence Platform.

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