← All roles

Global Program Manager

Benchling· Biotechnology
Apply on company site
London, EnglandFull-timePosted 11mo ago

About the role

Seeking an experienced customer-facing Global Program Manager (GPM) to oversee the post-sale experience for large enterprise biotech customers, ensuring rapid value realization and account expansion.

Responsibilities

  • Oversee post-sale activities across implementation, support, customer success, and optimization services for one or more Enterprise customers.
  • Partner with customer leaders and Benchling account teams to develop implementation, governance, change management, risk management, escalation management, adoption, and success plans.
  • Liaise with customer leaders and operate with a sense of urgency to ensure a best-in-class customer experience.
  • Partner with the Enterprise AE to ensure a seamless customer experience and grow the account.
  • Support development of customer experience sales proposals and other service proposals.
  • Coordinate all Professional Services, Customer Success, and Support activities to drive customer value, adoption, and advocacy.
  • Partner with Product Management to align customer needs with product roadmap.
  • Shape the long-term strategy and vision for the Enterprise services business.
  • Inspire and mentor cross-functional account teams to deliver exceptional customer experiences.
  • Contribute to running a profitable services business without sacrificing quality or customer success.
  • Act as a trusted advisor, advocating for both customer interests and company goals.

Qualifications

  • Passionate about and experienced with Life Sciences companies, with understanding of R&D processes and scientific concepts.
  • Able to confidently engage with scientific, informatics, IT, and level VP audiences in top biotech and pharma companies.
  • Accountable, thrives in fast-paced environments, with strong executive presence.
  • At least 10+ years of client-facing implementation, program leadership, or consulting experience, preferably in Life Sciences or biotech SaaS.
  • Proven ability to lead large cross-functional teams to deliver transformational change.
  • Experienced in program and project management for multi-workstream enterprise SaaS deployments, including scope, budget, reporting, and financials.
  • Experience with services commercials such as SOWs, budgeting, resourcing, change orders.
  • Excellent interpersonal and presentation skills, with experience engaging C-suite executives.
  • Ability to work onsite at customer locations or in the Boston office as required.
  • BS or higher degree in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering, or related fields, or equivalent experience.

Skills

Required:Customer Relationship ManagementProject ManagementStakeholder EngagementScientific Knowledge

Benefits

  • Competitive total rewards package.
  • Fertility healthcare and family-forming benefits.
  • Four months of fully paid parental leave.
  • Home office stipend.
  • Mental health benefits and wellness stipend.
  • Learning and development reimbursement.
  • 25 days vacation plus public holidays.
  • Company-wide winter holiday shutdown.
  • Sabbaticals at 5 and 10 years.
  • Remote work perks including travel to hubs.
  • In-office perks (Zurich only).
  • Commuter benefits (Zurich only).
Last updated Jan 16, 2026. Interested? Apply on the company site.
Benchling logo

About Benchling

Cloud-based platform for biotech R&D | Benchling

Benchling is a cloud-based platform for biotechnology research and development and the only biology-first platform for scientific data, collaboration, and insights.

BioresearchBioprocessIn VivoConnectGene therapyCell therapyAntibodies and proteinsRNA therapeutics
Company profileWebsite

More open roles at Benchling