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Technical Account Manager

LiveKit· S&M
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Remote$170k - $200kFull-timePosted 11mo ago

About the role

Technical Account Manager (TAM) to own long-term technical relationships with strategic accounts, drive customer outcomes, and orchestrate LiveKit teams behind each account in a remote United States setting.

Responsibilities

  • Own the technical relationship and long-term outcome for a portfolio of strategic accounts, typically the most sophisticated voice AI and real-time engineering teams in our customer base.
  • Drive architecture reviews and design consultations to understand each customer's deployment, model their growth trajectory, and steer them toward what will scale.
  • Deepen product adoption by identifying capability gaps between what customers have built and what the platform supports.
  • Quarterback the full LiveKit team behind each account, partnering with Developer Success Engineers on day-to-day technical work, Forward Deployed Engineers on deep implementations, and routing hard issues to support and engineering.
  • Be the customer's voice inside LiveKit, translating field signal into product, pricing, and positioning feedback that actually moves the roadmap.
  • Lead executive business reviews that connect platform health to business outcomes, surface technical risks ahead, and align both teams on what comes next.
  • Be on-site with customers for major launches and executive reviews, and lead LiveKit's response in critical escalations to keep the customer's leadership in the loop.
  • Spot expansion signal early and hand it cleanly to sales. You don't carry the number, but you usually see it first.
  • Build the playbooks. This is a new function at LiveKit, and you'll define the engagement model for the company's most important accounts.

Qualifications

  • 8+ years in technical, customer-facing roles such as TAM, Solutions Architect, Sales Engineer, or a senior engineering role with heavy customer exposure.
  • A track record as the trusted technical voice for engineering customers.
  • Fluent in developer-platform fundamentals like APIs, SDKs, frameworks, and deployment patterns.
  • Familiarity with real-time, distributed, or developer-platform systems.
  • Comfortable owning a portfolio with a proactive system for tracking customer health, not just reacting to fires.
  • Strong written and verbal communication with both engineers and executives.

Skills

Required:Technical account managementArchitecture and design consultationProduct adoption and gap analysisStakeholder management and executive communications
Nice to have:On-site customer engagement

Benefits

  • Competitive salary and equity package
  • Health, dental, and vision benefits
  • Flexible vacation policy
  • Opportunity to build something impactful and contribute to open source
Last updated Sep 30, 2026. Interested? Apply on the company site.
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About LiveKit

Build voice, video, and physical AI | LiveKit

Open source agent framework and cloud platform for apps that see, hear, and speak.

livestreamingorchestrationroboticsvoice AIvoice-ai-stack
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