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Account Manager | Strategic

Ramp· Sales
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Hybrid (New York, NY (HQ)), Hybrid (San Francisco, CA)$300k - $400kFull-timePosted 11mo ago

About the role

Strategic Account Manager responsible for the strategy, growth, and health of a book of 8–12 of Ramp’s largest and most strategic customers, owning long-term relationships, revenue growth, product adoption, and meaningful business outcomes.

Responsibilities

  • Own a portfolio of 8–12 strategic Enterprise customers, with clear accountability for retention, expansion, and overall account health
  • Maintain and grow revenue and usage within your book of business by identifying, pitching, and executing on upsell and cross-sell opportunities
  • Build and execute detailed account and territory plans, including QBRs and executive reviews that highlight results, surface risks, and align on future growth
  • Lead frequent customer conversations (status calls, roadmap discussions, upsell conversations, and QBRs) to ensure customers are achieving strong outcomes with Ramp
  • Own end-to-end execution of renewals and expansions, from discovery and solution design through commercial negotiation and close
  • Serve as a Ramp product expert, proactively uncovering workflow gaps and recommending solutions that save customers time and money, while guiding them toward deeper platform adoption
  • Partner cross-functionally with Product, Design, Engineering, Sales, CSMs, and Solutions to coordinate customer initiatives and deliver tailored, enterprise-grade solutions
  • Provide structured feedback to product and leadership teams, translating customer needs and patterns into recommendations that shape Ramp’s Strategic and Enterprise roadmap
  • Navigate and align internal and external stakeholders, including C-suite executives, investors, partners, and cross-functional teams
  • Use data and analytics to inform your strategy, monitor account performance, and communicate impact and opportunities in a clear, grounded way

Qualifications

  • 9+ years of experience as a Account Manager or Account Executive
  • 3+ years managing strategic Enterprise accounts (2,500+ employees or Fortune 1000) with proven commercial ownership
  • Strong familiarity with Fintech, Payments, Finance/Accounting, or B2B SaaS products
  • Demonstrated success negotiating and closing complex six-figure renewals and upsells
  • Ability to understand and communicate complex product workflows, integrations, and technical configurations
  • High fluency in financial value drivers — able to articulate ROI, payback periods, process modernization, and cost savings
  • Deep sense of ownership with the ability to build processes, playbooks, and documentation from 0→1 as strategic customers push the limits of Ramp’s platform and require new, scalable solutions
  • Strong executive communication and storytelling skills with the ability to influence cross-functionally and at the C-suite
  • Consistent track record of hitting or exceeding revenue targets in fast-paced environments
  • Operates with urgency, grit, and ownership; thrives in environments with innovation, change, and ambiguity
  • Willingness to travel for customer on-sites, events, and internal team summits

Skills

Required:Account managementStrategic sellingExecutive communicationProduct discovery and solution design

Benefits

  • Flexible PTO
  • Centralized home-office equipment ordering
  • Health and wellness stipend
  • Budget for intra-office travel
  • Weekly coffee stipend
  • 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents (United States)
  • One Medical annual membership (United States)
  • 401(k), including employer match on contributions made while employed by Ramp (United States)
  • Fertility HRA (up to $10,000 per year) (United States)
  • Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay (United States)
  • Pet insurance (United States)
  • In-office perks: lunch, snacks, drinks, and more (United States)
  • Relocation expense coverage to NYC or SF (if needed) (United States)
  • Group medical, dental, and vision coverage through Sun Life (Canada)
  • Life, AD&D, and disability coverage (Canada)
  • Fertility drug coverage (Canada)
  • Group Retirement Plan with employer match (RRSP + DPSP) (Canada)
  • Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay (Canada)
  • Employee Assistance Program and virtual care through Lumino Health (Canada)
  • Private medical insurance through Freedom Elite (United Kingdom)
  • Virtual GP and at-home care via eMed x Livi (United Kingdom)
  • Workplace pension through Penfold, with salary sacrifice option (United Kingdom)
  • Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay (United Kingdom)
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Ramp

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