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Customer Engineer

Tavus· Customer Success
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San FranciscoFull-timePosted 11mo ago

About the role

Customer Engineer role at Tavus, combining product support, forward-deployed product & engineering, and innovation. Sits at the intersection of product, engineering, and customers to own technical challenges, build production-ready solutions, and explore new use cases in conversational video and AI.

Responsibilities

  • Provide product support and ownership by debugging complex real-time systems, shipping fixes, and building missing features or improving API/product experience.
  • Work directly with customers to move ideas from concept to production-ready products, shaping experience, architecture, and deployment, and ensuring reliability and scalability after launch.
  • Prototype and explore new capabilities with emerging technologies, building experiences that demonstrate potential and gathering user feedback.
  • Engage with founders, product teams, and engineers to understand customer objectives, push back on suboptimal approaches, and own outcomes.
  • Run technical discovery with customers, act as the technical/product face of Tavus, and balance customer needs with product vision.

Skills

Required:Full-stack engineeringCustomer-facing communication
Last updated Oct 14, 2026. Interested? Apply on the company site.
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About Tavus

Meet the PALs

Tavus introduces PALs: AI humans that remember, empathize, and grow with you. They move fluidly between chat, voice, and video, making AI finally feel human.

AIVideoConversational AIMultimodalAPIsResearch
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