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Solutions Engineer

Tavus· Customer Success
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Hybrid (San Francisco)Full-timePosted 11mo ago

About the role

Solutions Engineer who unblocks customers at every turn, bridging Sales and Customer Success to design, integrate, and troubleshoot solutions with a strong technical background and a customer-centric mindset.

Responsibilities

  • Become a wealth of knowledge - Understand how our product works on a deep technical level so you can support customers
  • Creative problem solver - Work with customers to ideate and architect a solution that works with their business
  • Diagnose and solve fast – Debug API requests, troubleshoot production issues, and provide clear, actionable solutions for customers.
  • Think like the customer – Spot patterns in issues, improve docs, and work with engineering to fix problems at the root (or, just do it yourself)
  • Build - Create developer resources, like sample code, etc
  • Optimize for zero – Aim for near-zero time to resolution. Every inefficiency is an opportunity to build a faster path forward.
  • Scale yourself – Automate, document, and streamline processes so future users never hit the same roadblocks twice.
  • Own technical enablement – Help enterprise teams understand best practices for integrating and scaling with our platform.

Qualifications

  • Strong dev experience or the scrappiness to trick us into thinking you have strong dev experience – You can build, deploy, and debug an end-to-end application.
  • You’re great at handling multiple clients, projects, and issues at once without letting anything slip through the cracks.
  • A “customer-obsessed” mindset – You care deeply about the developer experience and take pride in solving problems fast.
  • Ability to translate highly technical issues into simple, clear explanations.
  • A scrappy, solution-driven approach – If something’s broken, you don’t just report it, you fix it (or figure out how to).
  • Comfortable working in JavaScript/TypeScript, Python, or similar – Comfortable with APIs, webhooks, and debugging complex technical integrations.
  • Bonus: Experience working with AI/ML models or video processing APIs.

Skills

Required:Technical troubleshooting and debuggingCustomer-facing communicationAPI and webhooks

Benefits

  • Unlimited PTO
  • competitive healthcare
  • gear stipends
  • plenty of fun
Last updated Oct 14, 2026. Interested? Apply on the company site.
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About Tavus

Meet the PALs

Tavus introduces PALs: AI humans that remember, empathize, and grow with you. They move fluidly between chat, voice, and video, making AI finally feel human.

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