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Account Manager

Flex· Sales
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Hybrid (Remote)$80k - $100kFull-timePosted 11mo ago

About the role

Account Manager role at Flex (remote-friendly) owning a portfolio of high-growth customers, driving adoption, retention, and expansion across Flex’s suite of financial products; act as voice of the customer to influence product direction and build scalable customer success processes.

Responsibilities

  • Own customer relationships: main point of contact for a portfolio of clients, ensuring onboarding, satisfaction, engagement, and long-term retention.
  • Drive revenue growth: identify opportunities to expand customer value, deepen product adoption, and align new Flex solutions to their business needs.
  • Proactively manage accounts: analyze customer health, usage, and spend patterns to anticipate needs and mitigate churn risk.
  • Influence product direction: gather and synthesize customer feedback to shape future features, workflows, and user experiences.
  • Build scalable processes: design, refine, and document customer success playbooks for a fast-moving startup.
  • Collaborate cross-functionally: partner with Sales, Product, Risk, and Operations to deliver a seamless experience and measurable business outcomes.

Qualifications

  • 2–5 years of experience in Customer Success, Account Management, within FinTech, SaaS, or financial services.
  • Proven ability to manage a book of business, drive renewals, and expand account value.
  • Excellent communication skills, able to distill complex financial or technical topics into clear, actionable insights.
  • Entrepreneurial mindset with comfort operating in ambiguity and a fast-changing environment.
  • Strong analytical instincts and a passion for helping customers succeed.
  • Proven track record of hitting and exceeding quotas; consistently a top 10% performer.

Skills

Required:Customer Relationship ManagementRevenue Growth / UpsellCommunication

Benefits

  • $80,000 - $100,000 a year
  • On-target earnings (OTE) $120,000-150,000 including base and variable compensation
  • Commission-based incentive plan eligibility
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Flex

All-in-One Business & Personal Finance Platform

Flex is the all-in-one business & personal finance platform for owners. Access premium business banking, flexible net-60 credit, and AP automation. All for free.

Business BankingBusiness CreditNet-60 Credit TermsRewards & CashbackEmployee Expense ManagementAP AutomationGlobal PaymentsCredit Card
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