← All roles

Customer Success Manager

Wayground· Marketing & Customer Success – Customer Success
Apply on company site
BangaloreFull-timePosted 11mo ago

About the role

Global learning platform focused on motivating learners by empowering educators; serves K–12, higher education, and corporate training with 150+ countries and 75 million MAU. Role centers on managing a high-volume US K‑12 portfolio, leveraging data and CS tools to drive retention and growth.

Responsibilities

  • Own the Renewal Process: Proactively manage and drive renewals for your accounts, ensuring a seamless and positive experience to maintain long-term partnerships
  • Strategic Stakeholder Engagement: Build and nurture relationships with key customer stakeholders to identify their priorities, address concerns, and highlight the value of our solutions
  • Deliver Value-Driven Conversations: Regularly demonstrate the ROI and impact of our products by aligning customer goals with our platform's capabilities to reinforce the value proposition
  • Mitigate Churn Risks: Identify at-risk accounts early through health checks and engagement signals, and implement tailored action plans to re-engage and retain them
  • Uncover Growth Opportunities: Partner with customers to identify ways to expand adoption, upsell additional offerings, and drive deeper product usage that aligns with their strategic objectives
  • Collaborate for Success: Work cross-functionally with Sales, Onboarding, and Support teams to ensure customers achieve success and meet milestones that lead to retention and growth
  • Track & Report Progress: Monitor key metrics (e.g., product adoption, usage, health scores) to track progress, report outcomes, and guide conversations that drive retention and expansion

Qualifications

  • 2+ years of customer success experience with US market exposure
  • Experience in consumer products in the ed-tech sector is a bonus
  • Excellent written communication skills and impeccable grammar
  • Experience with CRMs such as Salesforce, Gainsight, or Zendesk

Skills

Required:Customer SuccessRenewal ManagementStakeholder EngagementROI & Value Demonstration

Benefits

  • Healthcare benefits for employee, family, and parents
  • Learning and development opportunities through books and courses
  • Healthy lunches, dinners, and stocked pantry
  • Commute support for Bangalore location
  • Equal opportunity employer with emphasis on diversity
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Wayground

Teacher AI and Resources

Find standards-aligned resources that engage every student. Wayground (formerly Quizizz) helps teachers differentiate instruction with AI and track student progress.

Teacher AIResourcesEdtechEducation
Company profileWebsite

More open roles at Wayground