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Forward Deployed Engineer - AI Solutions Engineering

Aircall· Sales & Partnerships – 12010 - Solution Engineering
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Hybrid (New York, NY)$90k - $136k + bonusPermanent Full Time EmployeePosted 11mo ago

About the role

Forward Deployed Engineer responsible for end-to-end delivery of low-code AI solutions, integrating Aircall’s AI Agents with customer workflows, leading cross-functional deployments, and enabling scalable AI adoption for SMB customers.

Responsibilities

  • Lead customer discovery and design sessions to map business processes, identify automation opportunities, and define solution architecture.
  • Design, build, and deploy integrations using low/no-code platforms (Zapier, Make, n8n, Workato) and CRM automation tools (HubSpot Workflows, Salesforce Flow) with API connectors.
  • Collaborate with Engineering to validate technical feasibility, resolve blockers, and share field learnings that inform product improvements.
  • Configure and optimize the AI Agent — defining intents, prompts, actions, guardrails, and performance metrics.
  • Manage complex, cross-functional deployments — defining timelines, aligning stakeholders, ensuring accountability, and delivering on time and within scope.
  • Create scalable models and reusable frameworks (templates, playbooks, reference architectures) for faster future projects.
  • Champion continuous learning and enablement — train peers, run internal workshops, and document best practices.
  • Run global, targeted outbound campaigns to generate pipeline and accelerate adoption, working with the customer marketing team.
  • Collaborate with GTM leadership to embed routines for new product pipeline, forecast accuracy, and performance tracking.
  • Own regional top-line targets for assigned products by collaborating with AEs and AMs.
  • Act as an internal product owner within GTM — defining product-specific MRR strategies and coordinating cross-functional support.
  • Collaborate with Product and PMM to shape the AI Voice Agent roadmap based on customer needs and learnings.
  • Drive internal and external product education, including enablement for System Integrators (SIs) and channel partners.
  • Maintain deep awareness of AI and CX industry trends to keep Aircall competitive.

Qualifications

  • 2–8 years or more in technical consulting, solutions engineering, or integration-focused project management.
  • Strong command of APIs, webhooks, and data structures (JSON, REST, GraphQL).
  • Experience with MCP Servers is a plus.
  • Hands-on experience with low-code orchestration tools (Zapier, Make, n8n, Workato) and CRM automation (HubSpot, Salesforce).
  • Practical understanding of AI workflow configuration, including prompt engineering, evaluation, and monitoring.
  • Proven ability to lead cross-functional projects with Engineering, Product, and Customer Success.
  • Excellent communication and stakeholder management skills.
  • Growth mindset — continuously learning new tools and improving customer experience and team capability.
  • Nice-to-haves: experience in telephony/voice/contact center systems, familiarity with BI/analytics tools (Looker, BigQuery, Snowflake), scripting (JavaScript/Python) for light customization.

Skills

Required:APIs, webhooks, and data structuresLow-code orchestration toolsCRM automationAI workflow configurationCross-functional project leadership

Benefits

  • Medical, dental, and vision insurance is 100% covered
  • 401k plan with company matching
  • Unlimited PTO — take the time you need to come to work feeling great
  • Wellness, commuter, and childcare reimbursements
  • Generous parental leave policy
  • DE&I initiatives and inclusive culture
Last updated Jul 1, 2026. Interested? Apply on the company site.
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About Aircall

AI-powered customer conversations made easy

Aircall is more than a business phone—it’s an integrated customer communications and intelligence platform. Achieve more with AI Agents, data-driven insights, and automation.

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