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Customer Engineer - Iberia & Italy

Aircall· Customer Experience
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Hybrid (Madrid)Permanent Full Time EmployeePosted 3mo ago

About the role

Customer Engineer role based in Madrid, focusing on onboarding, integrations, adoption, and technical support for Aircall customers in Iberia & Italy. Hybrid, permanent full-time.

Responsibilities

  • Lead the technical onboarding and implementation of new customers, ensuring a smooth and successful go-live.
  • Configure integrations and help customers connect Aircall with their existing tech stack.
  • Drive product adoption by providing technical guidance and best practice recommendations to help customers maximize the value of the product.
  • Support customers in adopting new features, including Aircall's AI products and advanced capabilities.
  • Monitor customer health and proactively identify opportunities to improve adoption and engagement.
  • Partner with Account Managers during renewals and expansion opportunities by providing technical expertise and product usage insights.
  • Coordinate complex technical issues with Product, Engineering, and Support teams when needed.
  • Work cross-functionally to improve customer experience and provide feedback that helps shape future product improvements.

Qualifications

  • 3+ years of experience in a customer-facing technical role such as Customer Engineer, Technical Account Manager, Solutions Consultant, Implementation Consultant, Customer Success manager or similar.
  • Experience implementing SaaS solutions for mid-market or enterprise customers.
  • Strong understanding of APIs, integrations, webhooks, cloud applications, and SaaS environments.
  • Experience working with CRM platforms and business applications.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication skills and the ability to explain technical concepts to both technical and non-technical audiences.
  • Good project management skills and the ability to manage multiple customer implementations simultaneously.
  • A customer-first mindset with a proactive approach to solving problems.
  • Fluency in English and Spanish is a must. (Italian is a plus)

Skills

Required:Technical onboardingIntegrationsAPIs, webhooksCustomer communication

Benefits

  • Competitive salary package & benefits
  • Our people matter, work-life balance is important at Aircall
  • Fast-learning environment, entrepreneurial and strong team spirit
  • 45+ nationalities: cosmopolite & multi-cultural mindset
  • DE&I statement supporting diversity, equity and inclusion
Last updated Jul 15, 2026. Interested? Apply on the company site.
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About Aircall

AI-powered customer conversations made easy

Aircall is more than a business phone—it’s an integrated customer communications and intelligence platform. Achieve more with AI Agents, data-driven insights, and automation.

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