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Product Manager Intern

Aircall· Product
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Hybrid (Paris / Madrid)InternPosted 3mo ago

About the role

Product Manager Intern to join Aircall's core product team, collaborating cross-functionally to turn customer feedback into product improvements and shape the user experience across multiple product areas.

Responsibilities

  • Customer Insights & Product Development: Meet directly with customers to gather feedback, discuss pain points, and validate potential improvements.
  • Synthesize qualitative and quantitative feedback into clear opportunities, and translate them into product recommendations that shape the roadmap.
  • Partner with Product, Design and Engineering to define requirements and prioritize enhancements that improve user experience and agent efficiency.
  • Align dependencies and facilitate tradeoff discussions with stakeholders across product areas.
  • Follow the development cycle end-to-end to ensure we ship the best possible experience in an agile manner.
  • Contribute to Knowledge Base articles, FAQs and product demos to support launches and go-to-market.
  • Product Analysis & Optimization: Gather and synthesize usage and performance data from multiple sources (interaction logs, analytics, customer feedback).
  • Identify patterns, bottlenecks and opportunities in product workflows, and turn them into more intuitive experiences.
  • Use modern data tools and, where relevant, AI/LLM-based approaches to enrich analysis and uncover deeper insights.
  • Monitoring & Performance: Research, recommend and help implement tools and frameworks for tracking key product metrics (e.g. latency, reliability, usability).
  • Collaborate with teams to define and monitor KPIs aligned with product goals.
  • Help set up dashboards, alerts and reports to support ongoing performance evaluation and decision-making.

Qualifications

  • Master's student from an engineering or business school or university.
  • Fluent in English.
  • Comfortable running customer conversations — asking good questions, listening carefully, and following up.
  • Comfortable working across teams, aligning dependencies and navigating tradeoffs with peers and stakeholders.
  • A first experience (internship) in a product or project team is a plus.
  • Knowledge of SaaS, product development cycles, and our business is a plus.

Skills

Required:Customer interviews / user researchCross-functional collaboration
Nice to have:Product lifecycle understanding

Benefits

  • Competitive salary package & benefits
  • Our people matter, work-life balance is important at Aircall
  • Fast-learning environment, entrepreneurial and strong team spirit
  • 45+ Nationalities: cosmopolite & multi-cultural mindset
Last updated Jul 15, 2026. Interested? Apply on the company site.
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About Aircall

AI-powered customer conversations made easy

Aircall is more than a business phone—it’s an integrated customer communications and intelligence platform. Achieve more with AI Agents, data-driven insights, and automation.

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