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Customer Success Manager (CSM) Expansion Mid-Market - France

Riot· Customer Success
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Hybrid (Paris)€55k - €66kPermanentPosted 11mo ago

About the role

Customer Success Manager for Riot Security, focusing on mid-market clients in France, responsible for retention and expansion across a portfolio of ~120 customers, and for acting as a cybersecurity partner to help customers maximize value from Riot’s platform.

Responsibilities

  • Own the success of a portfolio of ~120 Mid-Market customers, with a balanced focus on retention and expansion
  • Drive retention at scale by anticipating risks, preventing churn, and ensuring customers continuously extract value from our product and modules
  • Actively identify and drive expansion opportunities (upsell and cross-sell) within your portfolio by deeply understanding customer needs and use cases
  • Advise customers on best product usage, helping them unlock additional value as their needs evolve
  • Prepare and lead customer interactions (onboarding calls, follow-ups, business check-ins) with a pragmatic and outcome-driven approach
  • Position yourself as a trusted cybersecurity partner, combining product knowledge with a strong understanding of customer challenges
  • Work closely with internal teams (Sales, Product, Marketing) to support expansion motions and improve the overall customer experience
  • Collect and share customer feedback and expansion signals, contributing directly to product evolution and process improvements

Qualifications

  • Previous experience in a similar function such as Customer Success or Account Management within the tech industry
  • Full professional proficiency in English and native in French
  • Advanced communication skills and ability to adapt to different audiences
  • Successful track record of identifying new opportunities for mutual gains and negotiating/closing discussions
  • Autonomous and driven with problem-solving initiative
  • Ability to understand client behavior, anticipate needs, and respond accordingly
  • Motivation to work in cybersecurity and alignment with Riot’s mission
  • Based in Paris or willing to relocate

Skills

Required:Portfolio managementClient relationship management

Benefits

  • Competitive stock package
  • €55,000 - €66,000 total annual package (80% base salary + 20% commissions)
Last updated Jul 8, 2026. Interested? Apply on the company site.
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About Riot

Cybersecurity awareness for fast growing companies

Riot is a SaaS platform to easily set up a cybersecurity awareness program for teams. We're making tools to protect your employees, and therefore protecting your company.

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