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Forward Deployed Engineer - AI Solutions Engineering

Aircall· Sales & Partnerships – 12010 - Solution Engineering
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Hybrid (San Francisco, CA)$90k - $136k + bonusPermanent Full Time EmployeePosted 10mo ago

About the role

Aircall is hiring a Forward Deployed Engineer to own end-to-end delivery of low-code AI solutions for Aircall customers, bridging AI Agents with CRM and helpdesk tools. The role blends technical consulting, project leadership, and AI adoption strategy within a hybrid, revenue-driving capacity.

Responsibilities

  • Lead customer discovery and design sessions to map business processes, identify automation opportunities, and define solution architecture.
  • Design, build, and deploy integrations using low/no-code platforms (Zapier, Make, n8n, Workato) and CRM automation tools (HubSpot Workflows, Salesforce Flow) with API connectors.
  • Collaborate with Engineering to validate technical feasibility, resolve blockers, and share field learnings that inform product improvements.
  • Configure and optimize the AI Agent — defining intents, prompts, actions, guardrails, and performance metrics.
  • Manage complex, cross-functional deployments — defining timelines, aligning stakeholders, ensuring accountability, and delivering on time and within scope.
  • Create scalable models and reusable frameworks (templates, playbooks, reference architectures) that accelerate future projects.
  • Champion continuous learning and enablement — train peers, run internal workshops, document best practices.
  • Run global outbound campaigns to generate pipeline and accelerate adoption, collaborating with the customer marketing team.
  • Collaborate with GTM leadership to drive accountability for new product pipeline, forecast accuracy, and performance tracking.
  • Own regional top-line targets for assigned products by collaborating with AEs and AMs.
  • Act as an internal product owner within GTM—defining product-specific MRR strategies and coordinating cross-functional support.
  • Collaborate with Product and PMM to shape the AI Voice Agent roadmap based on customer needs and field learnings.
  • Drive internal and external product education, including enablement for System Integrators and channel partners.
  • Maintain awareness of AI and CX industry trends to feed back into product and GTM strategies.

Qualifications

  • 5–8 years in technical consulting, solutions engineering, or integration-focused project management.

Skills

Required:APIs, webhooks, and data structures (JSON, REST, GraphQL)Low-code orchestration toolsCRM automationAI workflow configurationCross-functional project leadershipCommunication & stakeholder managementGrowth mindset and learning agility
Nice to have:Nice-to-have: telephony/voice systemsNice-to-have: BI/analytics toolingScripting (JavaScript/Python)

Benefits

  • Medical, dental, and vision insurance is 100% covered
  • 401k plan with company matching
  • Unlimited PTO — take the time you need to come to work feeling great
  • Wellness, commuter, and childcare reimbursements
  • Generous parental leave policy
  • DE&I commitment and inclusive culture
Last updated Jul 1, 2026. Interested? Apply on the company site.
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About Aircall

AI-powered customer conversations made easy

Aircall is more than a business phone—it’s an integrated customer communications and intelligence platform. Achieve more with AI Agents, data-driven insights, and automation.

Customer CommunicationsAIAutomationCRM IntegrationHelpdeskVoIPCloud-based
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