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India Contact Center Professional

Entrata· Leasing Center
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Pune, IndiaFull-timePosted 10mo ago

About the role

Leasing Center – Leasing Center / Full-Time / On-site role acting as a virtual Leasing Professional for apartment communities across India, delivering customer service for inbound leasing, maintenance, and resident/ solicitor calls.

Responsibilities

  • Handle inbound calls, including: Leasing calls (pricing and availability), Maintenance calls (collect work orders and coordinate with property staff), Resident/Solicitor calls (relay messages to onsite teams)
  • Manage back-to-back calls for the duration of your shift, depending on business needs
  • Document clear and concise notes for every call, capturing relevant details accurately
  • De-escalate concerns and provide solutions to ensure customer satisfaction
  • Schedule appointments for prospective renters to tour the community
  • Communicate updates from property staff to callers
  • Achieve at least passing scores for all graded calls
  • Provide feedback, suggestions, and comments to the Shift Manager as needed
  • Participate in scheduled team meetings and training sessions
  • Maintain a positive work environment by adhering to Entrata’s company values

Qualifications

  • Speaks clear, natural English with complete sentences
  • Can explain information simply and confidently
  • Writes concise, accurate notes with correct spelling, grammar, and well-structured sentences for clear communication
  • Reads and understands information quickly, including property details, notes, and policies
  • Willingness and ability to use accent-neutralization software to ensure clear, easily understood communication with customers

Skills

Required:English communicationNote-takingDe-escalationSchedulingAccent neutralization software
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Entrata

Today’s property management built for tomorrow

Entrata property management software connects all of your property data and processes, allowing you to create better experiences for everyone.

Property Management SoftwareAI and AutomationResident ExperienceAnalyticsUtility ManagementLeasingTenant ServicesProperty Operations
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