Mid-Market Account Manager
New York, New York, San Francisco, California, Boston, Massachusetts, Singapore, London, England$90k - $140kFull-timePosted 10mo ago
About the role
Account Manager responsible for managing a portfolio of mid-market SaaS customers, driving renewal and expansion revenue, coordinating with Engagement Management, and delivering measurable ROI through cross-functional collaboration.
Responsibilities
- Own a portfolio of 40 to 50 accounts and be directly responsible for renewal and expansion revenue
- Co-manage the customer lifecycle with the Engagement Management team from onboarding through renewal, identifying opportunities to deepen adoption and value
- Develop a deep understanding of each customer’s goals, workflows, and organization to position Profound as a must-have partner
- Build organizational maps of customer deployments to expand relationships and impact
- Build and manage a pipeline of renewals, cross-sells, and upsells against monthly and quarterly revenue targets
- Lead commercial conversations including executive business reviews and negotiations for multi-product renewals and upsells
- Forecast with precision using CRM data and pipeline management best practices to ensure transparency and accountability
- Collaborate cross-functionally with Product, Engineering, and Engagement Managers to deliver a seamless customer experience and surface insights that drive adoption
Qualifications
- 3 or more years of SaaS experience in account management, renewals, or expansion sales
- Track record of exceeding commercial targets through renewals and upsells, with quota-carrying experience preferred
- Strong consultative selling skills and comfort leading discovery, demos, and business reviews with senior stakeholders
- Excellent negotiation and closing skills with the ability to manage complex deals and procurement processes
- High emotional intelligence and communication skills, able to build trust quickly and manage multiple stakeholder relationships
- Highly organized and data-driven with strong pipeline discipline and attention to detail
- Entrepreneurial mindset, resourceful, proactive, and comfortable owning outcomes in a fast-paced, high-growth environment
- High integrity and long-term orientation, motivated by customer success and sustainable revenue growth
Skills
Required:SaaS account managementRenewals and upsells
Benefits
- Base salary with a total compensation package including equity and full range of benefits and perks
Last updated Sep 23, 2026. Interested? Apply on the company site.
About Profound
Optimize Your Brand's Visibility in AI Search
Profound helps brands gain visibility in AI-generated answers, optimize their presence in LLM-based answer engines, and stay competitive in the zero-click world.
AI VisibilityAnswer Engine OptimizationGenerative SEOAI Search OptimizationLLM optimization
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