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Technical Operations Engineer

Profound· Technical Operations
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New York, New York, San Francisco, California, Buenos Aires, Argentina$130k - $170kFull-timePosted 10mo ago

About the role

Profound is hiring a Technical Operations Engineer to own the reliability, security, and scalability of identity, endpoint, and IT infrastructure systems. The role focuses on proactive, automated IT operations to scale with rapid growth, collaborating with Engineering and Operations across multiple locations.

Responsibilities

  • Triage and resolve technical issues with a focus on automation and continuous improvement
  • Manage and troubleshoot macOS devices and development environments at scale
  • Trace root causes across complex, multi-system failures, including Google Workspace, MDM, and AWS
  • Build runbooks, troubleshooting guides, and documentation that elevate team capabilities
  • Identify patterns in recurring issues and implement systematic fixes
  • Analyze downstream impacts before making changes and understand the blast radius of identity and access management decisions
  • Lead projects that address operational pain points such as device provisioning, access control, and compliance automation
  • Design self-service solutions that empower engineers to move faster
  • Translate technical issues for stakeholders across Engineering, People Ops, and Finance
  • Partner with security to implement and maintain compliance controls
  • Support rapid hiring by streamlining onboarding and provisioning processes
  • Mentor future IT team members on troubleshooting methodology and systems thinking

Qualifications

  • 2 or more years of experience in IT operations or technical support, ideally supporting engineering teams in high-growth SaaS or AI companies
  • Systems thinker who naturally traces dependencies and asks why something broke, not just how to fix it
  • Strong incident management skills including triage, root-cause analysis, and pattern recognition
  • Experience with identity management, single sign-on, and access control with Okta
  • Clear communicator who can explain complex technical issues to both engineers and non-technical stakeholders
  • Self-directed with strong judgment on when to escalate versus resolve independently
  • Expert troubleshooting across the Apple ecosystem, including MDM tools such as Mosyle
  • Advanced Google Workspace administration, including SAML or OIDC, lifecycle automation, and SCIM
  • Multi-cloud support experience with AWS as primary and familiarity with GCP or Azure
  • Network troubleshooting experience including DNS, VPNs, and routing
  • Scripting and automation skills using Python, TypeScript, or Bash for repetitive tasks and integrations
  • Experience with infrastructure as code and configuration management
  • Strong technical judgment and good taste across both software and hardware
  • Motivated by building the operational foundation for a company defining a new category
  • Comfortable with autonomy as an early technical operations hire and excited to shape how systems scale

Skills

Required:IT operations and incident managementIdentity and access managementmacOS and device managementScripting and automationInfrastructure as code

Benefits

  • Base salary range $130,000 to $170,000 ( NYC / SF)
  • Equity
  • Full range of benefits and perks
Last updated Sep 16, 2026. Interested? Apply on the company site.
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About Profound

Optimize Your Brand's Visibility in AI Search

Profound helps brands gain visibility in AI-generated answers, optimize their presence in LLM-based answer engines, and stay competitive in the zero-click world.

AI VisibilityAnswer Engine OptimizationGenerative SEOAI Search OptimizationLLM optimization
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