Permit Operations Lead (NYC Hybrid)
Hybrid (New York City, NY)$70k - $100kFull-timePosted 10mo ago
About the role
PermitFlow is an applied AI company helping construction companies navigate permitting, licensing, inspections, and project closeouts. The Permit Operations Lead will own the end‑to‑end permit lifecycle, lead a team, and drive process improvements to ensure compliant, timely permit approvals for multi-state projects in a NYC hybrid environment.
Responsibilities
- Serve as the primary resource for customers, keeping them informed on permit status, timelines, and requirements.
- Oversee the end-to-end lifecycle of permit applications, including researching requirements, preparing forms, gathering documentation, and submitting applications to the relevant authorities.
- Generate detailed reports on permit progress, delivering regular, clear updates to customers and stakeholders.
- Continuously identify opportunities for improvement, implementing best practices that streamline workflows, reduce bottlenecks, and enhance operational efficiency.
- Guarantee that all permit applications are complete, accurate, and compliant with jurisdictional standards and requirements.
- Track permit statuses proactively, engaging with authorities to move applications forward as efficiently as possible.
- Provide clear training, coaching, feedback, and direction to junior team members and oversee their work; manage a team with 1:1s and development.
Qualifications
- 3-5+ years of relevant experience in construction permitting, project management, or similar roles, ideally in a SaaS/tech environment.
- Comprehensive knowledge of permitting processes, regulations, and compliance standards with awareness of jurisdictional differences.
- Multi-state experience managing permitting projects across states/regions (highly preferred).
- Exceptional project management skills with ability to balance multiple projects and deadlines.
- Outstanding communication and collaboration skills; ability to work cross-functionally and manage customer relationships.
- 2+ years of leadership/mentoring experience (preferred).
- Customer-centric mindset with background in customer success, customer experience, or sales.
- Critical thinker and problem-solver capable of staying calm under pressure.
Skills
Required:Customer relationship managementPermit lifecycle managementProject managementData-driven decision making
Nice to have:Team leadership and development
Benefits
- Competitive salary and meaningful equity in a high-growth company
- Comprehensive medical, dental, and vision coverage
- Flexible PTO and paid family leave
- Home office & equipment stipend
- Hybrid NYC office culture (3 days in-office/week) with direct access to leadership
- In-Office Lunch & Dinner Provided
Last updated Oct 14, 2026. Interested? Apply on the company site.
About PermitFlow
TurboTax for Construction Permitting
Intuitive workflow software that helps general contractors and developers identify the optimal permitting process and needed application forms for a particular project, and then easily fill the relevant paperwork to prepare a robust application package.
govtechconstructionproptech
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