Permit Operations Lead (Fully Remote)
Remote$70k - $100kFull-timePosted 10mo ago
About the role
PermitFlow is an applied AI company redefining pre-construction permitting and lifecycle management for the US construction industry. The Permit Operations Lead will own the end-to-end permitting process, manage a customer-facing team, and drive operational efficiency and compliance in a fully remote role.
Responsibilities
- Serve as the primary resource for customers, keeping them informed on permit status, timelines, and requirements.
- Provide training, coaching, feedback, and direction to junior team members and oversee their work.
- Oversee the end-to-end lifecycle of permit applications, including researching requirements, preparing forms, gathering documentation, and submitting applications to the relevant authorities.
- Produce detailed reports on permit progress, delivering regular, clear updates to customers and stakeholders.
- Continuously identify opportunities for improvement, implementing best practices that streamline workflows, reduce bottlenecks, and enhance operational efficiency.
- Guarantee that all permit applications are complete, accurate, and compliant with jurisdictional standards and requirements.
- Track permit statuses proactively, engaging with authorities to move applications forward as efficiently as possible.
Qualifications
- 3-5+ years of relevant experience in construction permitting, project management, or a similar role—ideally within a SaaS or tech-driven environment.
- Comprehensive knowledge of permitting processes, regulations, and compliance standards, with awareness of jurisdictional differences.
- Multi-state project management experience preferred.
- Exceptional project management skills with ability to balance multiple projects and deadlines.
- Outstanding communication and cross-functional collaboration skills, including accessibility to AHJs.
- Leadership experience with 2+ years leading, managing, and mentoring teams.
- Customer-centric background in customer success, customer experience, or sales.
- Strong critical thinking and problem-solving abilities; ability to stay calm under pressure.
Skills
Required:Customer relationship managementPermitting processes and complianceProject management
Nice to have:Team leadership and development
Benefits
- Competitive salary and meaningful equity in a high-growth company
- Comprehensive medical, dental, and vision coverage
- Flexible PTO and paid family leave
- Home office & equipment stipend
Last updated Oct 14, 2026. Interested? Apply on the company site.
About PermitFlow
TurboTax for Construction Permitting
Intuitive workflow software that helps general contractors and developers identify the optimal permitting process and needed application forms for a particular project, and then easily fill the relevant paperwork to prepare a robust application package.
govtechconstructionproptech
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