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Customer Care Executive

Enerjazz· Customer Experience
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Hybrid (Delhi NCR)INR 180k - INR 480kFull-timePosted 10mo ago

About the role

Enerjazz is hiring a Customer Care Executive who will be the first point of contact for our existing battery customers. You will handle outbound support calls, payment reminders, and feedback collection while ensuring customers feel respected, supported, and guided.

Responsibilities

  • Make outbound calls to customers for payment reminders, service checks, and feedback.
  • Greet customers politely and professionally as the Enerjazz brand voice.
  • Provide clarity on payment dates, payment modes, and late fee rules.
  • Update all call outcomes in the CRM/Google Sheets.
  • Record customer issues and escalate them to relevant teams.
  • Maintain accuracy in payment status updates.
  • Follow scripts and SOPs during calls.
  • Achieve daily/weekly call volume targets.
  • Maintain high levels of politeness, patience, and professionalism.

Qualifications

  • Clear Hindi communication; polite and customer-friendly tone.
  • Basic computer knowledge (CRM, Sheets, WhatsApp workflows).
  • Ability to handle repetitive calls without dropping quality.

Skills

Required:Hindi communicationCRMGoogle Sheets

Benefits

  • Stable role with incentives & ESOP pathway as the company scales.
Last updated Sep 30, 2026. Interested? Apply on the company site.
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About Enerjazz

Making electric vehicle batteries affordable

Enerjazz is building a battery swapping network (like gasoline stations) for 2M+ commercial electric vehicles in India. We make batteries affordable for EV owners and enable them to earn 80% more.

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