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Software Engineer, Agent Systems

Serval· Engineering
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San Francisco$200k - $325k + equityFull-timePosted 11mo ago

About the role

Software Engineer role focused on building core systems powering Serval's AI agents, including orchestration, runtime, retrieval and grounding, and evaluation infrastructure to support enterprise-grade agent behaviors.

Responsibilities

  • Build end-to-end agent based product functionality.
  • Build the foundational systems behind Serval’s agent platform, including orchestration, runtime, and core primitives for how agents reason, act, and interact with users and systems.
  • Design and evolve the agentic loop, helping define abstractions to make agents steerable, trustworthy, adaptive, and production-ready.
  • Improve retrieval and grounding systems so agents can provide accurate, well-supported answers and actions using the right organizational context.
  • Build evaluation frameworks and feedback loops to measure, debug, and improve agent quality over time.
  • Partner closely with product to bring new agent capabilities into customer-facing workflows and product experiences.
  • Help establish technical standards and best practices for building reliable, high-performance agent systems at Serval.

Qualifications

  • Strong software engineering fundamentals and experience building production-grade systems.
  • Experience building AI-powered systems, agent frameworks, or LLM-based applications in production.
  • 4+ years of hands-on experience building software products and systems in production environments.
  • Experience designing systems from first principles, with an eye toward reliability, scalability, and maintainability.
  • Excitement about building at the frontier of AI products, with a strong point of view on what makes agents useful in the real world.
  • High agency and comfort operating in a fast-moving, high-autonomy startup environment.
  • Strong communication skills and the ability to work cross-functionally.
  • Degree in Computer Science or a related technical field, or equivalent professional experience.

Skills

Required:Software engineering fundamentalsProduction-grade systemsAI-powered systems / agent frameworks / LLM-based applications

Benefits

  • meaningful early-stage equity
  • comprehensive health coverage
  • flexible PTO
  • daily lunches and snacks
  • onsite gym access
  • regular team events and offsites
Last updated Sep 2, 2026. Interested? Apply on the company site.

About Serval

AI Agents for IT

Serval is the AI-native ITSM for modern teams. Use natural language to automate routine tasks and resolve help desk requests.

AI guidanceIT operationsITSMai-agents-and-applicationsautomationhelpdeskknowledge basesecurity
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