← All roles

Solutions Engineer, Enterprise

Serval· Sales
Apply on company site
San Francisco, New York, Austin$250kFull-timePosted 1w ago

About the role

Role in Serval's founding Solutions Engineer team responsible for the technical pre-sales cycle with strategic customers, defining world-class solutions architecture, building the technical foundation for future SAs, and collaborating with GTM leaders.

Responsibilities

  • Run the technical sales motion with AEs: discovery, architecture, demos, whiteboard sessions, executive briefings, and the security review that wins technical buy-in.
  • Go deep on integrations with the prospect's stack, including identity providers (Okta, Entra), ITSM and ticketing, MDM, HRIS, cloud, and the SaaS apps Serval provisions against.
  • Translate unique technical environments, requirements, and goals into a scoped set of value-based use cases and success criteria for pilot.
  • Be the credible voice on security and access, fluent in guardrails, approval workflows, least-privilege and just-in-time access, audit logging, and the compliance questions security teams press on.
  • Execute a clean handoff to Deployment at pilot kickoff, with full technical context, then roll off the account.
  • Build the foundational SA toolkit from scratch: demo environments, reference architectures, evaluation frameworks, technical FAQs, and competitive positioning.
  • Act as the bridge between the field and product, capturing the hardest objections and feature gaps and working directly with engineering to close them.

Qualifications

  • 5-7+ years in solutions architecture, sales engineering, or a comparable pre-sales technical role at a high-growth B2B software or infrastructure company.
  • A track record of selling technical products to senior IT and security buyers, with hands-on credibility in front of CIOs, Heads of IT, and security leaders.
  • Genuine technical depth: you can hold your own in an architecture review, debug an integration live, and answer a sharp security question without reaching for a deck.
  • Working fluency with the modern IT and identity stack, including IdPs and SCIM, ITSM and ticketing, SaaS administration, APIs, and how access is granted and revoked across an org.
  • Excellent communication and storytelling, translating complex concepts for both engineers and executives.
  • A builder's instinct and high ownership, energized by being first and motivated to create the systems that scale a team.
  • Experience with ITSM, IGA, access management, security, or AI automation products is a strong plus.

Skills

Required:Solutions architectureTechnical pre-salesSystems integrationSecurity & access governance

Benefits

  • Meaningful early-stage equity
  • comprehensive health coverage
  • flexible PTO
  • daily lunches and snacks
  • onsite gym access
  • regular team events and offsites
Last updated Oct 14, 2026. Interested? Apply on the company site.

About Serval

AI Agents for IT

Serval is the AI-native ITSM for modern teams. Use natural language to automate routine tasks and resolve help desk requests.

AI guidanceIT operationsITSMai-agents-and-applicationsautomationhelpdeskknowledge basesecurity
Company profileWebsite

More open roles at Serval