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Talent and People Operations Generalist

Serval· Talent
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San Francisco$120k - $160k + equityFull-timePosted 1w ago

About the role

Talent & People Operations Generalist at Serval, responsible for building and operating talent and people programs, automations, and systems as the first PKO hire. Focus areas include Talent Operations, Recruiting Enablement, People Operations, Benefits, and Compliance, with a strong emphasis on AI-native processes and automation.

Responsibilities

  • Own Ashby end to end: job and interview plans, scorecards, stages, permissions, integrations, and data hygiene for hiring reports
  • Build automations and AI agents across sourcing, the ATS, and offers and approvals to maximize recruiter productivity
  • Own the offer process end to end, from comp approvals and offer letters to onboarding handoff
  • Administer recruiting stack (Wrangle, Juicebox) and connect to HRIS, Slack, and Serval
  • Manage recruiting vendor and agency relationships, including contracts and spend
  • Build training, playbooks, and templates for repeatable recruiting processes
  • Onboard new recruiters, sourcers, and coordinators onto tools and processes
  • Identify bottlenecks in the hiring process and fix them with process, tooling, or automation
  • Own new hire onboarding from signed offer through 90 days (I-9/E-Verify, benefits enrollment, day-one readiness)
  • Coordinate offboarding with access removal, final pay, benefits continuation, and exit interviews
  • Lead performance review cycles and compensation changes (promotions, merit increases, adjustments)
  • Automate onboarding, offboarding, comp changes, and recurring People requests with Serval workflows
  • Own HRIS and employee records ensuring accuracy, security, and audit-readiness
  • Partner with broker to select, benchmark, and renew benefits (health, dental, vision, life, disability, 401(k), commuter)
  • Lead open enrollment and benefits questions and escalations
  • Ensure compliance with US employment and benefits requirements (COBRA, ACA, ERISA, EEO), and wage-and-hour rules across states
  • Set up payroll, benefits, and employment compliance for hires outside the US as we expand (London)
  • Coordinate visa and immigration support with outside counsel for candidates and employees

Qualifications

  • 3-6 years in Talent Operations, Recruiting Operations, People Operations, or similar systems-heavy role (ideally at a high-growth startup)
  • Hands-on experience administering an ATS (Ashby preferred) including configuration, integrations, and reporting
  • Experience building AI-native automations, integrations, or agents that save time
  • Experience running core People programs (benefits, onboarding/offboarding, performance/compensation cycles)
  • Working knowledge of HRIS platforms (e.g., Rippling, Gusto, Workday)
  • Working knowledge of federal and California employment and benefits requirements with good compliance judgment
  • High attention to detail and ability to handle confidential information
  • Based in or willing to work from San Francisco HQ five days a week

Skills

Required:Ashby ATSAutomation & AI toolingHRIS managementBenefits administration

Benefits

  • comprehensive health coverage
  • flexible PTO
  • daily lunches and snacks
  • onsite gym access
  • regular team events and offsites
  • meaningful early-stage equity
Last updated Oct 14, 2026. Interested? Apply on the company site.

About Serval

AI Agents for IT

Serval is the AI-native ITSM for modern teams. Use natural language to automate routine tasks and resolve help desk requests.

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