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Mid-Market Account Executive

Serval· Sales
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San Francisco, London, New York, AustinFull-timePosted 11mo ago

About the role

Role responsible for owning the full sales cycle for multi-stakeholder IT and Security deals in a fast-growing SaaS environment, driving outbound prospecting to close and shaping Serval’s commercial motion.

Responsibilities

  • Own the full sales cycle — from pipeline generation to close — across key accounts.
  • Develop deep customer understanding, mapping IT and Security org structures and aligning multiple stakeholders around business value.
  • Deliver consultative, technical demos that showcase how Serval’s AI agents automate workflows across onboarding, access, and service requests.
  • Collaborate cross-functionally with product, marketing, and engineering to shape roadmap and messaging based on customer feedback.
  • Run a disciplined sales process: consistent pipeline hygiene, crisp next steps, and accurate forecasting.
  • Contribute to GTM playbooks — refining outbound motions, ICP definitions, and sales collateral.
  • Represent Serval at industry events and customer meetings (travel ≈ once per quarter).

Qualifications

  • 2–5 years of full-cycle B2B SaaS sales experience, ideally in an outbound-driven environment with consistent quota attainment.
  • Proven success selling technical or workflow automation solutions to IT, Security, or Engineering leaders.
  • Skilled at managing complex, multi-stakeholder sales cycles (1–4 months) with VP/C-suite decision-makers.
  • High-agency operator — thrives in ambiguity, builds pipeline from scratch, and helps shape process.
  • Exceptional communication, storytelling, and demo skills.
  • Based in or willing to work from our San Francisco HQ five days a week, with travel to customers or events as needed.

Skills

Required:Full-cycle B2B SaaS salesStakeholder managementTechnical/demonstration skillsCommunication & storytelling

Benefits

  • On-Target Earnings $250K • Offers Equity • Offers Commission
  • Actual compensation will depend on experience and skills. In addition to salary, we offer meaningful early-stage equity and a range of benefits to support your well-being and growth — including comprehensive health coverage, flexible PTO, daily lunches and snacks, onsite gym access, and regular team events and offsites.
Last updated Sep 9, 2026. Interested? Apply on the company site.

About Serval

AI Agents for IT

Serval is the AI-native ITSM for modern teams. Use natural language to automate routine tasks and resolve help desk requests.

AI guidanceIT operationsITSMai-agents-and-applicationsautomationhelpdeskknowledge basesecurity
Company profileWebsite

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