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Account Executive, Majors

Serval· Sales
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San Francisco, London, New York, Austin$325kFull-timePosted 10mo ago

About the role

Role overseeing Serval's target accounts across large, established organizations, leading multi-threaded sales cycles to drive AI automation adoption, collaborating with founders and product teams to shape majors motion and roadmap.

Responsibilities

  • Own the full sales cycle across major accounts — from prospecting and stakeholder mapping to close and expansion.
  • Develop deep relationships with senior IT, Security, and Operations leaders across large, matrixed organizations, becoming a trusted advisor on automation strategy.
  • Orchestrate complex buying committees spanning multiple business units or regions, aligning technical, security, and business stakeholders around Serval's value proposition.
  • Deliver compelling demos and business cases that tie Serval's AI automation to measurable ROI and efficiency gains.
  • Partner with founders, product, and engineering to influence roadmap priorities and ensure seamless delivery at scale.
  • Create repeatable playbooks for Serval's majors motion — deal structure, pricing, and multi-unit expansion strategy.
  • Represent Serval at industry events, conferences, and executive briefings (travel as needed, typically once per quarter).

Qualifications

  • 6+ years of full-cycle B2B SaaS sales experience, with consistent top-tier attainment.
  • Proven success selling technical or workflow automation platforms into 5–10K employee organizations across multiple stakeholders.
  • Expertise running sophisticated, multi-stakeholder sales cycles (4–9 months) with VP and C-suite buyers in IT, Security, or Operations.
  • Skilled in strategic account planning, multi-threading across business units, and executive communication.
  • High-agency operator — thrives in unstructured environments and helps define process rather than follow it.
  • Exceptional presentation, negotiation, and storytelling skills.
  • Based in or willing to work from our San Francisco HQ five days a week, with regular travel to customer sites and events.

Skills

Required:Full-cycle B2B SaaS salesMulti-stakeholder salesStrategic account planning

Benefits

  • On-target Earnings $325K • Offers Equity • Offers Commission
  • Actual compensation will depend on experience and skills. In addition to salary, we offer meaningful early-stage equity and a range of benefits to support your well-being and growth — including comprehensive health coverage, flexible PTO, daily lunches and snacks, onsite gym access, and regular team events and offsites.
Last updated Sep 9, 2026. Interested? Apply on the company site.

About Serval

AI Agents for IT

Serval is the AI-native ITSM for modern teams. Use natural language to automate routine tasks and resolve help desk requests.

AI guidanceIT operationsITSMai-agents-and-applicationsautomationhelpdeskknowledge basesecurity
Company profileWebsite

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