← All roles

Deployment Leadership

Serval· Engineering
Apply on company site
San Francisco$250k - $400kFull-timePosted 11mo ago

About the role

Deployment Leader responsible for building and leading the Deployed Software Engineering function, owning customer implementations and pilots, writing production-quality code, and shaping onboarding frameworks to rapidly deliver value while feeding insights back into product and engineering.

Responsibilities

  • Build and lead the Deployed Software Engineering function, defining its charter, processes, and hiring plan.
  • Own customer implementations and pilots, ensuring rapid, reliable value delivery for strategic accounts.
  • Write production-quality code to extend Serval’s platform, integrate APIs, and solve unique customer challenges.
  • Develop reusable onboarding frameworks, turning bespoke deployments into repeatable, scalable patterns.
  • Partner with Product & Engineering to translate field learnings into roadmap priorities and platform improvements.
  • Act as a trusted advisor to customers’ IT and Security leaders, guiding them through automation design and rollout.
  • Drive technical strategy for migrations, integrations, and long-term account success.
  • Recruit, mentor, and develop a world-class team of forward deployed engineers who embody Serval’s pace and precision.
  • Establish metrics and systems to track deployment velocity, adoption, and satisfaction across accounts.

Qualifications

  • 7–10+ years of software engineering experience, with 3+ years leading technical or customer-facing teams.
  • Proven track record of building and scaling Software Engineering teams in a fast-paced SaaS or AI environment.
  • Strong technical foundation — capable of reading and writing production code, building APIs, and debugging distributed systems.
  • Experience working directly with enterprise customers on deployments, integrations, and architecture design.
  • Excellent communication skills — able to translate between technical and executive audiences.
  • Builder’s mindset: thrives in ambiguity, moves fast, and creates process where none exists.
  • Deep customer empathy and the ability to balance short-term needs with long-term platform evolution.
  • Based in or willing to work from our SF HQ, 5 days/week, with occasional travel to customers.

Skills

Required:Software engineering leadershipProduction code writingCustomer deployments and integrationsCommunicationOnsite work readiness

Benefits

  • Meaningful early-stage equity
  • Comprehensive health coverage
  • Flexible PTO
  • Daily lunches and snacks
  • Onsite gym access
  • Regular team events and offsites
Last updated Sep 2, 2026. Interested? Apply on the company site.

About Serval

AI Agents for IT

Serval is the AI-native ITSM for modern teams. Use natural language to automate routine tasks and resolve help desk requests.

AI guidanceIT operationsITSMai-agents-and-applicationsautomationhelpdeskknowledge basesecurity
Company profileWebsite

More open roles at Serval