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Account Manager

Aircall· Customer Experience – 12004 - Success /
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Hybrid (Paris, France)Permanent Full Time EmployeePosted 10mo ago

About the role

Account Manager responsible for customer success and revenue growth across a portfolio, driving Net Revenue Retention (NRR) through renewals, expansions, and churn mitigation. Hybrid role based in Paris, with in-office presence 3 days a week.

Responsibilities

  • Own NRR: Manage the full post-sale lifecycle — driving renewals, expansions, and churn mitigation to deliver predictable and profitable growth.
  • Drive Growth: Identify and activate growth opportunities within your portfolio, prospecting into new subsidiaries, use cases, and additional SKUs to unlock untapped potential.
  • Target Strategically: Prioritize high-potential accounts that may have low spend today but represent strong expansion opportunities, developing long-term growth plans.
  • Prospect and Outbound: Run proactive outreach within your base to expand relationships and identify new value creation opportunities.
  • Develop Stakeholder Maps: Build and maintain multi-layer relationships — from daily users to senior decision-makers — ensuring alignment, sponsorship, and retention.
  • Sell Competitively: Position Aircall’s value head-to-head against competitors, with a clear understanding of how our solutions address each customer’s unique business needs.
  • Negotiate and Close: Lead complex renewal and upsell negotiations, balancing commercial outcomes with customer success to close revenue and foster loyalty.
  • Manage Pipeline & Forecast: Maintain an accurate pipeline of renewal and expansion opportunities and deliver consistent, data-driven NRR forecasting.
  • Partner for Adoption: Collaborate closely with your Customer Engineering counterpart to ensure customers achieve adoption milestones and measurable outcomes.
  • Champion the Customer Voice: Surface insights, pain points, and product feedback that inform Aircall’s product roadmap and go-to-market strategies.
  • Shape Local Strategy: Share learnings across teams to enhance customer experience and strengthen regional growth initiatives.

Qualifications

  • Experienced in SaaS Account Management, Commercial Customer Success, or Renewal Management, with a track record of achieving revenue targets.
  • Skilled in consultative sales, prospecting, and negotiation, with the ability to balance commercial focus and customer advocacy.
  • Customer-obsessed — curious about how different industries and use cases leverage Aircall, and proactive in identifying ways to add value.
  • Capable of developing and executing account expansion strategies, including stakeholder mapping and whitespace analysis.
  • Confident in competitive sales cycles, able to articulate differentiation and handle objections effectively.
  • Analytical, detail-oriented, and accountable for forecast accuracy and pipeline hygiene.
  • Resilient, driven, and passionate about helping customers realize long-term value through partnership.
  • Excited by innovation and transformation — particularly the opportunity to represent a next-generation AI-powered communications platform.

Skills

Required:Account management and renewalsConsultative sales and negotiationStrategic account expansionForecasting and pipeline hygiene

Benefits

  • Competitive salary package & benefits
  • Fast-learning environment, entrepreneurial and strong team spirit
  • Work-life balance
  • Opportunity to join a growth-focused, AI-powered platform
Last updated Jul 1, 2026. Interested? Apply on the company site.
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About Aircall

AI-powered customer conversations made easy

Aircall is more than a business phone—it’s an integrated customer communications and intelligence platform. Achieve more with AI Agents, data-driven insights, and automation.

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